I waited two hours for a simple oil change. She was dismissive of my concerns about the excessive wait. She insinuated that I did not present for service on time when in fact I was there BEFORE my scheduled appointment. An oil change does not take 2 hours. My wait should’ve never been two hours with an appointment. If morning walk in express oil changes only take 30 minutes, why would a scheduled oil change take 2 hours? I’ve always had pleasant & prompt service at the dealership. It’s unfortunate that this has changed.
3/29/2023
Craig C. VERIFIED CUSTOMER
I dropped off my car at the scheduled day and time, Saturday at 7:40am. I was told by the representative, Joey, that one of the technicians was not at work that day, and as a result, my car would more than likely not be repaired that day. He did tell me that the car’s issues would be diagnosed on Saturday, however, and that I should expect a phone call later Saturday afternoon. No one called Saturday. The dealership was obviously closed Sunday. No one from the dealership called me on Monday. I called Monday at 3:30 to receive some information about my car. I was told that someone had already contacted me. That was not true! I spoke to no one from the dealership until I called Monday. The only correct thing the dealership did was not charge me the $185 diagnostic fee. Because of this experience, I chose not to have repairs completed at this dealership, and I never will in the future. I will take my Outback to Hawk Subaru instead.
3/29/2023
Christine B. VERIFIED CUSTOMER
She was very nice, personable and very efficient. She made me feel very comfortable from the time I arrived until I left. Great Customer Service Skills!
3/29/2023
Noah L. VERIFIED CUSTOMER
She was great! Appreciate her setting up a ride for me so I could grab some lunch while waiting. Thank you!
3/28/2023
Gwendolyn R. VERIFIED CUSTOMER
Great Job!
3/28/2023
Sam H. VERIFIED CUSTOMER
Steve was very professional and pleasant. I would like to thank Steve for his excellent service
3/28/2023
Cassandra H. VERIFIED CUSTOMER
I appreciate his honesty and giving me time frames as to what needed to be done now and what could wait a little longer.
3/26/2023
Kyle K. VERIFIED CUSTOMER
Excellent, great communication and flexibility.
3/26/2023
Madisson H. VERIFIED CUSTOMER
I waited for 3 hours for a routine service. It was supposed to only be 2 hours and 20 minutes (still very long). Additionally I was quoted over $80 less than charged.
3/26/2023
Kevin D. VERIFIED CUSTOMER
Always great service, and the people here are even better. Never a bad experience coming in here!
3/26/2023
Joseph W. VERIFIED CUSTOMER
Very professional, kept me updated on the statues of my vehicle and addressed a issue I notice after leaving the dealership and took care of it after arriving without hesitation, meeting Billy for the first time left a great impression
3/25/2023
Sandra M. VERIFIED CUSTOMER
Great customer service
3/25/2023
Digaulle E. VERIFIED CUSTOMER
I was told about 1 to 1.5 hrs it will take. 3 hours later i was still there.
3/25/2023
Cynthia B. VERIFIED CUSTOMER
Very pr0mpt service and done in exactly 2 hours.Car was cleaned very well.
3/24/2023
Alfredo M. VERIFIED CUSTOMER
Steven was very welcoming and helpful with the process. Thanks again!
3/24/2023
Lloyd P. VERIFIED CUSTOMER
Evey was warm and friendly, highly professional and personable. She answered every question, and took great care in making sure I understood everything that was going on. I am newly moved to this area, and she immediately made me feel comfortable. I will be happy to return to this dealership to meet my service needs.
3/24/2023
Verna M. VERIFIED CUSTOMER
Patrick handled my visit for service and tire replacement very well. He was polite and helpful. He answered all of my questions.
3/23/2023
Carol S. VERIFIED CUSTOMER
Patrick gave me outstanding service.
Thank you.
3/23/2023
Michael C. VERIFIED CUSTOMER
A nice young man, good communicator, a good representative of your company!!