International Subaru of Sheboygan Auto Repair Service

Joey was amazing!!! He was patient and explained everything in simple terms that made me feel educated and confident in my services.

Your service associate, Katie Dugan is terrific, the best. She had to tell us that the second failing Subaru brand battery was not covered by warranty. It’s the second battery that has lasted only 2 years, and that should be on Subaru, not the service team. Moreover, we had the navigation fail and waited in Florida several weeks to get/ it replaced.As Loyal Subaru customers have many reasons to like our car, but we are upset about this and plan to call Subaru about it.

Joey was great!

I had an ongoing issue with STARLINK since January. I had dealt with Sam Schwager. Although he was very nice he didn’t do the necessary follow-up to bring it to a resolution. I went to the dealership on 08-30-22 and complained to Eric. He asked me to bring the car in on 09-07-22 so an engineer could look at it the following day. On 09-06-22, Sam called and said he would not be there to check the car in. He told me to ask for Mike. After checking the car in Mike said he wanted to try something. He went out and hit the blue STARLINK button. After 7 months, this small action seemed to reset the STARLINK system. When the engineer came in the next day he said it was functioning. I called STARLINK from the dealership to restart my subscription. They said there were still issues. At that point, Mike got on the phone and explained exactly what had been done and that he had spoken to someone earlier who said everything was fine. He requested a supervisor. At that point the rep put us on hold. When she returned everything was miraculously OK and she would restart my subscription. Many thanks to Eric for expediting things and to Mike for taking the extra step that resolved a long overdue issue. From a customer viewpoint, STARLINK is horrible to deal with! They were extremely difficult to deal with. Definitely not concerned with losing a customer.

I had an issue with the STARLINK update since January 2022. Although Sam was very nice he didn’t do the required follow-up to see this issue was resolved. It was only after complaining to Eric on 08-30-22 that I was told to bring my car in on 09-07-22 for an engineer to look at the following day. Sam called on 09-06-22 saying he wouldn‘t be available to check me in. He said to ask for Mike G. On 09-07-22 Mike checked the car in and hit the STARLINK blue button. That seemed to reset the system. I called STARLINK from the dealership and they would still not initiate my subscription. Mike got on the phone explained what had been done and requested a supervisor. We were put on hold. The rep returned and said everything was now ok, everything was as it should be and the subscription could start. Many thanks to Eric and Mike to help bring this issue to a resolution.

Already have submitted my comments

Very satisfied with service and professionalism.

Katelyn is always very helpful

Very professional !

Great, friendly and competent staff.

But my car's acting funny It says time to rest with a cup of coffee or whatever shows a coffee cup never seen it before and we just got in it something's going funny with that thing.

Another very good service experience.

Gianna was fine. She kept me updated on status of my vehicle. However, I am still getting water in my car. It's not the weather stripping and the problem needs fixed, ASAP.

Pleased that the brakes arrived and that they could be replaced without me having to return for a 3rd time. I take the safety of my vehicle as a serious matter. I love the reminders in my email too. Vehicle maintenance is extremely important to me. Mr. Hernandez was very helpful.

Kate was awesome!. She deserves a raise.

Doogie is awesome as always. Give her a raise

Joey was great to deal with!

Joey was very personable, knowledgeable, and went out of his way to help me. He is an excellent representative for Subaru.

Keep up the good work!

Kaitlin is the best! I LOVE counting on her, she delivers, I know it takes a team, but hers is the face I see!