I appreciate that Mr. Hernandez showed me three options for my car’s service at 60,000 miles. I had concerns about my tire tread and he addressed that. He was helpful.
7/10/2024
Jerry M. VERIFIED CUSTOMER
Excellemt
7/10/2024
Mitchell J. VERIFIED CUSTOMER
Sam always makes it a good experience!
7/10/2024
Dion M. VERIFIED CUSTOMER
Ken was great. He made the experience super pleasant.
7/10/2024
Jeremy D. VERIFIED CUSTOMER
I’ve owned fords, Chevys, jeeps, Hondas, and Subarus, and they’ve all been to multiple different service centers. Dominik is hands down the best service center person I’ve ever encountered across any of these centers. He was courteous, communicative, helpful, and friendly. He deserves a raise.
7/10/2024
Jon-Eric C. VERIFIED CUSTOMER
Had several tire issues over the last two weeks and Vinny and the team took care of my family's vehicle like it's their own!
6/20/2024
Kaureen D. VERIFIED CUSTOMER
Ken was very helpful and the service as always is wonderful. Thank you and thank the Team!
6/19/2024
Bernadette M. VERIFIED CUSTOMER
Dom is very nice. He is always upbeat and professional. He helps make bad news (My car needs what?) bearable. Thank-you
6/19/2024
Bernard K. VERIFIED CUSTOMER
Excellent Job, Joey is the best
6/19/2024
Jon-Eric C. VERIFIED CUSTOMER
Vinny and team have done an amazing job helping my family and I get through the past two weeks with our tire issues.
6/19/2024
Karen S. VERIFIED CUSTOMER
Always a nice experience! The man that took care of my car was considerate and informative.
6/19/2024
Elaine H. VERIFIED CUSTOMER
Alex provided exceptional customer service. He went above and beyond to take care of the battery issue and kept me informed with updates. Alex was one of the best customer service people at Subaru to date. Note: there was one other person in the past. Still, Alex exemplified a passion for caring about the customer experience. The experience was greatly appreciated.
The service Director was also great. He noticed me waiting, asked if I had been updated and checked in the progress.
6/19/2024
Quentin C. VERIFIED CUSTOMER
Dominik is the best :)
6/19/2024
Todd M. VERIFIED CUSTOMER
I brought my car in for a brake inspection because I thought I needed new brakes. I was told my brakes were fine, as well as my rotors were fine. I left the facility and brakes began to grind and I could hear noise in my wheels when driving. I called back to make another appointment to bring my car for a repeat inspection because I believe there is definitely something wrong with my car's brakes. When I arrived back at the facility on Tuesday morning, I was met at my car and immediately told I would have to pay $200 for a brake inspection. I am now waiting to hear what's wrong with my car and my problem was not found on Friday. This is a huge waste of my time having to return a 2nd time.
6/18/2024
Mark D. VERIFIED CUSTOMER
Evey did a wonderful job! Thank you!
6/18/2024
Patricia L. VERIFIED CUSTOMER
Ok, if I have am able to reply to your survey, I will!
6/18/2024
James D. VERIFIED CUSTOMER
A bit slow at getting the parts.
6/18/2024
Christine E. VERIFIED CUSTOMER
Ken was very pleasant efficient job well done thank you
6/18/2024
Vivian M. VERIFIED CUSTOMER
Ken was very accommodating and his service to us was the best.
He went the extra mile for us and we will work with him again
6/18/2024
Jon-Eric C. VERIFIED CUSTOMER
Was kept informed every step of the process and service was completely promptly. Very appreciative of all the hard work from all service staff, especially the technician Ashtin and writer Vinny.