Hope you are able to hire more help. Appreciate Dominik’s support through the several week process including communication from Sam, and grateful for Subaru America with the help as well!
1/16/2024
Janice P. VERIFIED CUSTOMER
I called back this afternoon and is still waiting for the phone call. I forgot to give them a coupon to get $25 off for the tire rotation.
1/16/2024
Carmel K. VERIFIED CUSTOMER
Wonderful service. I was so lucky to have Evey Merriman as my service advisor. She is efficient, knowledgeable, and all around pleasant. Her spoken word was truth. If she told me that she would call me with updates she did.
Also this is the first time I have ever had to have my car in for a lengthy time. I was offered a loaner car which was wonderful. So thank you Subaru. I will never buy any other brand of car. And I certainly tell others to buy Subaru.
1/15/2024
Marcela M. VERIFIED CUSTOMER
Went in for a scheduled oil change. Waited 1.5 hours. Lugnut/stud was stripped so had to wait for it to be fixed. I appreciate that they were honest but with a long wait I don't think this should've happened.
1/14/2024
Thomas O. VERIFIED CUSTOMER
Very nice customer service agent.
1/13/2024
Thomas M. VERIFIED CUSTOMER
I had this appointment for 2 months. I asked for a complete 36000 mile service done as lined out in the service manual. I went through item by item that I wanted addressed. All that was done was an oil change and the cabin filter was changed. Your service manager seemed disingenuous in regards to my missing lugnut lock key. I will follow up with Gerald Subaru and return ASAP to have the tires rotated and the car washed. my car was completed after 50 minutes, if that??? I asked for the 36000 service to be done. I told Evey I wanted the Transfluid to be checked. Inspect the clutch. Check the brake system, Suspension. I don't think all those areas were addressed in less than an hour. I will contact you once I have the key.
1/13/2024
Susan K. VERIFIED CUSTOMER
So pleasant and professional!
1/13/2024
Rita R. VERIFIED CUSTOMER
You asked 2 questions and said you were only asking one. Be better.
1/13/2024
Jean J. VERIFIED CUSTOMER
Evey explained all the details about the problem with my Forester after listening to my concerns. I was impressed with her concern and knowledge of my vehicle. I know the service was accurate and the price was very reasonable. I will continue to reccomend this dealership. Thanks Evey and Sam !
1/12/2024
Cynthia B. VERIFIED CUSTOMER
Very personable and friendly! Provided thorough comments of service provided.
1/11/2024
Gus R. VERIFIED CUSTOMER
Even was very kind. Made sure we were comfortable. Even provided a shuttle so my wife and I could get breakfast while we waited. Thanks.
1/11/2024
Steven P. VERIFIED CUSTOMER
Dominik was great, professional, and courteous. Set realistic time expectations for service, and kept me updated throughout.
1/11/2024
Deborah B. VERIFIED CUSTOMER
Vinny was great!
1/11/2024
James E. VERIFIED CUSTOMER
In @ Out Good Job.
1/11/2024
James B. VERIFIED CUSTOMER
Service was fine but you need a system that takes calls or checks VM when someone is out so customers don't go 2 days without a call back.
1/10/2024
Jan S. VERIFIED CUSTOMER
Every. Was very helpful, informative and accommodating. The service on my car was great.
1/10/2024
Corinne R. VERIFIED CUSTOMER
Dominik was professional and very helpful.
He got the problem solved and got me on the road as quickly as possible