Took 2 hours from the time I arrived (at my appointment time). Although everyone was nice and the waiting area was comfortable that is way too much time. The wait time to make the appointment was over 20 minutes on the phone, the website said I could schedule but I could not schedule an oil change. The hours for oil changes are too rigid and not accommodating
12/19/2023
Joseph O. VERIFIED CUSTOMER
We couldn’t reach anyone on the phone and the automated system did not allow us to open the download. Your prices are also sky high.
12/19/2023
Shannon M. VERIFIED CUSTOMER
I made an appointment on Sat for oil change at 7:30am - I was on time and it took just over two hours for an oil change + tire rotation. Why? Then had another appointment Monday @ 9:30 it too 40 minutes for me to check in the vehicle just to drop it off? Why do you even offer appointments because clearly it doesn’t mean anything.
12/19/2023
Virginia G. VERIFIED CUSTOMER
Two hours for just an oil change too long.
12/19/2023
Jonathan S. VERIFIED CUSTOMER
Juvenal was outstanding and did a great job supporting a customer.
12/19/2023
Patti K. VERIFIED CUSTOMER
I brought my car for an oil change at 8:40a.m. without an appointment today. I realize that I didn't gave an appointment but it took over 2.5 hours when Subaru has a sign that says express service. I was not promised a time so I am in no way saying Patrick didn't deliver. He was very nice and apologized for the wait. Evie was wonderful also(I think that was her name). My only complaint was the amount of time it took to just to get a simple oil change. The staff is always so nice!!!
12/17/2023
Martin R. VERIFIED CUSTOMER
Service man was good, just seem over 1 hour to get oil change is a long time. Just not happy with the wait
12/16/2023
Edward G. VERIFIED CUSTOMER
Your associate, Evey, was excellent in every way. She was extremely pleasant and explained in detail what was going to be done.
Hopefully all your associates follow her lead. If so, you will never receive a customer complaint.
Hopefully she received some recommendation.
12/16/2023
Robert D. VERIFIED CUSTOMER
The over 15$ fee for putting on wipers. Last time I go to you for wipers
Almost 200 $ just for wipers and an oil change.
12/16/2023
Dolores K. VERIFIED CUSTOMER
I appreciate the service technicians working through their lunch due to the crowd of people who were there to get their cars serviced.
I know all too well what that is like to take my lunch back home after a 12 hour shift at the hospital as a registered nurse when a co worker had to leave and left us remaining nurses with a double caseload. Everyone needed their bandages changed, IV antibiotics given and oral medicine dispensed. I did it to be sure everyone was taken care of as International autos did for m y car yesterday.
12/16/2023
Danielle W. VERIFIED CUSTOMER
I found International a very friendly, customer oriented facility. Loved the "bar" area with coffee, water and snack bars to sustain people while waiting.
12/16/2023
Michael L. VERIFIED CUSTOMER
Dominik was outstanding!He patiently explained to me questions I had regarding my experience
12/16/2023
Judith M. VERIFIED CUSTOMER
As always, Dominik took great care of me in a timely and professional manner.
12/15/2023
Natalie G. VERIFIED CUSTOMER
Dominik provided excellent service.
12/15/2023
Lewis C. VERIFIED CUSTOMER
Since are purchases of the Outback and Impreza last year we have been pleased with the services you have provided.
Thank you
12/15/2023
James W. VERIFIED CUSTOMER
They did a good job on the service however, they listed on the form back to me that they washed and vacuumed my vehicle, they did neither of those. It should’ve been listed that it was done because it was not.
12/15/2023
Victoria G. VERIFIED CUSTOMER
I was satisfied after some problems occurred. I do think there needs to be less of a wait time for a simple oil change and tire rotation. Minimum 2 hour wait each time I go. I am thinking about servicing my car elsewhere because of the wait time. Thank you
12/15/2023
Carol J. VERIFIED CUSTOMER
Dominik did an excellent job taking care of my issues. He takes his job very seriously. I was very pleased with my service today.