When I picked up my car I noticed the bumper was misaligned which was strange because it was not like that when it went in and when I brought it up to the service manger she looked up the accident report on my car and made it sound like it was like that because of the accident I had over a year ago. There was also an office employee I was not familiar with that criticized the paint job that was done and said the bumper was aftermarket and that was the reason for the misalignment. I felt frustrated because I know it was not like that when I dropped the car off and even if it was, the way they handled it made me feel disgusted especially when I spent over 13,000 on repairs. My car is also taking a long time to start(5 to 6 seconds to start) and has a chemical smell like gas in the cabin. When I called them to tell them I wanted to drop my car off they told me I could in a week and I may need to pay more money to fix it. They put a brand new engine in my car and it started better with the old one. There is no way I can wait a week to bring my car in, it will probably be even worse by then. I hope they can address these issues soon or I fear my car will be unable to drive.
10/30/2023
Lawrence R. VERIFIED CUSTOMER
Evey was great.
10/30/2023
Emma R. VERIFIED CUSTOMER
Great service and very polite and clear explanation!!
10/29/2023
Patricia E. VERIFIED CUSTOMER
Mr. Franks was very polite and extremely helpful! It was a pleasure having him as my service advisor.
10/29/2023
Arrealia M. VERIFIED CUSTOMER
Thanks!
10/29/2023
Nancy L. VERIFIED CUSTOMER
There were no problems. I was rather disappointed my entire vehicle wasn’t washed. I had exterior graphics added and the area they were applied was wiped down, while the rest of the vehicle was left as is.
10/28/2023
Rosemarie M. VERIFIED CUSTOMER
Car was done within the quoted time and Rebecca was very efficient and helpful!
10/28/2023
Kathy B. VERIFIED CUSTOMER
Just came in after being there about 2 weeks ago for an oil change, new battery and a wash, with out an appointment took only 45 minutes or so. This time for a tire rotation. Apparently you don’t need an appointment for oil changes or tire rotations. This unfortunately took longer. I must have come in at a busy time. It took 1 hour and 45 minutes just to get the tire rotation. And I had to show my coupon 3 times as well. I was also asked to pay over $100 dollars, there was another Kathy and they looked at the wrong records. So yes this was not my best visit to your facility.
10/28/2023
Marilyn T. VERIFIED CUSTOMER
would like to have had more updates and communication on the status of service on my car. I had to inquire after 2 hrs of no info before I received any update. Three and half hours seems to be lengthy time for service when brought in at 8am. Evey however was very polite and courteous in the interactions recived.
10/28/2023
Sharon T. VERIFIED CUSTOMER
The service was excellent. I received my vehicle in a reasonable amount of time.
10/28/2023
Timothy F. VERIFIED CUSTOMER
Great job!
10/28/2023
Richard R. VERIFIED CUSTOMER
Great job. Thanks!
10/27/2023
Elizabeth P. VERIFIED CUSTOMER
Evey Merriman did a fantastic as usual.
10/27/2023
William F. VERIFIED CUSTOMER
Excellent
10/27/2023
Dennis S. VERIFIED CUSTOMER
Evey was great, knowledgeable and helpful. Kept me informed and delivered car when promised.
10/26/2023
David C. VERIFIED CUSTOMER
Efficient at this visit.
10/26/2023
Gary S. VERIFIED CUSTOMER
when I got back in my car to drive home i noticed my display was changed
not sure how to get it back don't know why it was changed hope all my safety features are still working. The visit for the oil change was very good
and service person was very good also
10/26/2023
Rhonda J. VERIFIED CUSTOMER
Patrick was professional and friendly. Customer service was A+