The mechanic did not safely secure the batter clamp on the negative terminal on the new battery that was installed on my 2019 Subaru Forester. I had to back to get that done.
My service advisor Joey Hernandez was excellent.
8/8/2023
Maggie M. VERIFIED CUSTOMER
I was so happy when I showed up for my appointment and saw that Evey would be handling my vehicle again. She was great last time I was in for service and she was equally amazing this time! Evey is so thorough, smart, efficient and handled everything I needed. I hope I have her every time I need to have my vehicle serviced there. she is awesome!
8/7/2023
Greater A. VERIFIED CUSTOMER
EVEY IS VERY PROFERSSIONALAND LET ME KNOW WHAT WAS HAPPENING EVERY STEP OF THE WAY!!! AMAZINF EXPERIENCE.
8/7/2023
David D. VERIFIED CUSTOMER
Oil change was done improperly. This resulted in my car leaking oil when I drove it from Subaru service Orland park to my home in Minooka,IL.
Then a puddle of oil was under my car on the garage floor with oil dripping I saw the next morning when I took the car out of my garage.Subaru towed the vehicle back to their location in Orland Pk to fix the problem which was an incorrectly installed oil pan bolt that was causing the oil to leak they said. I asked for a free oil change the next time but I won't take it back to the International Subaru if Orland park again and will not recommend that Subaru dealer to anyone.Poor service inattentive staff and difficult to get in contact with anyone when this incident occurred.I had to leave messages and keep calling back to finally get a hold of someone through a text message.My service person Joey Hernandez never called me back and 2 messages were left for the store manager which were never returned.
Call me or send me an email and I will tell you the disaster it was getting my windshield replaced
That took 3 months to schedule when the part was in stock and paid for.
8/6/2023
Randy D. VERIFIED CUSTOMER
He is great.
8/6/2023
Marie O. VERIFIED CUSTOMER
Dominick was friendly, nice and professional. He kept us informed of everything.
8/6/2023
Lawrence B. VERIFIED CUSTOMER
Evey was great! Very thorough and kept me informed. I appreciate that. The problem was with the car itself. I had new tires installed and there was a lot of grease on the rims that I had to clean up. Didn’t notice till I got home. I have become accustomed to outstanding service from Orland Subaru but Evey took it to another level! She’s excellent.
8/5/2023
Kenneth B. VERIFIED CUSTOMER
I had to go without a car for two weeks and only on the day before the last day I was asked if I wanted a loaner
8/5/2023
Tomas S. VERIFIED CUSTOMER
Everything went well as usual ,Dominik did great professional service ,he was friendly and gave me an accurate estimate time for completion. My vehicle was completed on time . He answered all my questions with knowledge
8/5/2023
Kimberly S. VERIFIED CUSTOMER
Dominick and my tech Mark (I think that's his name) are AMAZING!! They have been so informative and understanding during the MULTIPLE times ive had questions and concerns about my car. Truly Excellent Customer Service !!
8/4/2023
George E. VERIFIED CUSTOMER
Very nice man. Kept me informed about the car
8/4/2023
Barbara T. VERIFIED CUSTOMER
Thanks
Steve, the service manager, was very helpful.
The mechanic completed the inspection and oil change quickly.
I recieved the recommendations which I will keep in mind. Thank you!
Barbara T
8/4/2023
Sinead K. VERIFIED CUSTOMER
Staff was excellent! Every was very personable!! And caring - brought my dog in for the oil change and everyone loved her !
8/4/2023
Roger D. VERIFIED CUSTOMER
Dominika was helpful and courteous. Very professional and friendly.
8/4/2023
Pamela F. VERIFIED CUSTOMER
Very polite individual. Explained what was done to my vehicle. Enjoyed the shuttle service.
8/4/2023
John E. VERIFIED CUSTOMER
Every provided me with great service. I was very pleased with my experience getting my vehicle serviced.
8/3/2023
Walter W. VERIFIED CUSTOMER
Great service Par explained the work done on my outback
8/3/2023
David D. VERIFIED CUSTOMER
Thanks
8/3/2023
Dennis S. VERIFIED CUSTOMER
A 5 star job well done. Especially as a walk in,no appt,very appreciative
8/3/2023
Hector D. VERIFIED CUSTOMER
Boy para 15 Dias que dejé mi camioneta a revisión y asta el momento no me han dado ni una noticia de cuando estará lista