Third time I've had to bring in my vehicle for the same issue, spending a total of about $3,000. Delayed communication. Requested vehicle pickup and dropoff when booking appointment online. Car was supposed to be ready at 2pm, and so asked for a shuttle to pick me up at 2pm in order to pick up my children on time at 3pm. Never received confirmation, until about 2:40pm when I was just getting into an Uber. This cost me $25, in addition to the $40 late fee at my children's summer camp. Car was not washed or vacuumed. I will not be returning to this Subaru dealership in the future for service.
6/17/2023
Kevin L. VERIFIED CUSTOMER
Joey took very good care of us and was very knowledgeable, helpful and pleasant.
6/17/2023
Gail S. VERIFIED CUSTOMER
Joey Hernandez was Awesome ! Very friendly & took his time exploring everything to me . I would give him 100 percent . But, as far as anything else , I give a 35 %, because the car wash was broken & I didn’t even get a vacuum on the inside . And also, Terry the young man that I first spoke to was also great !
6/17/2023
James B. VERIFIED CUSTOMER
Joey was great start to finish. Love your service department
led by Sam. Always a great job and very friendly.
6/17/2023
Mary Ellen. VERIFIED CUSTOMER
Informative and polite and friendly
6/16/2023
James V. VERIFIED CUSTOMER
Dominick did a very good job explaining what and when the work would be completed.
6/16/2023
Robert R. VERIFIED CUSTOMER
Great service, very satisfied with
6/16/2023
Shannon G. VERIFIED CUSTOMER
Very fast, efficient, and kind service today! Thank you!
6/16/2023
Lori K. VERIFIED CUSTOMER
I had a tire blow out on the expressway. I explained to Joey I had a doctor's appointment. I was ready to walk out the door with 20 to get to the doctor.
6/15/2023
Gary K. VERIFIED CUSTOMER
Very professional
6/15/2023
Ernesto V. VERIFIED CUSTOMER
Thank you for your service.
6/15/2023
Annie H. VERIFIED CUSTOMER
He was able to explain all services in details. Pleasant attitude.
6/15/2023
James S. VERIFIED CUSTOMER
Outstanding
6/15/2023
Jennifer M. VERIFIED CUSTOMER
Always appreciate the team they are always informative, respectful, professional.
6/15/2023
Walter G. VERIFIED CUSTOMER
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6/15/2023
Arvind N. VERIFIED CUSTOMER
It’s always a pleasure to work with Joey. He always goes above and beyond, shares honesty and shows kindness.
I normally go to Subaru in Merrillville, IN which is closer to my home, but going forward I will come to Orland Park Subaru dealership for the better customer experience.
Thank you Joey.
6/14/2023
Anora E. VERIFIED CUSTOMER
Excellent and friendly service. Joey gave excellent explanations of the work needed and completed.
6/14/2023
Timothy D. VERIFIED CUSTOMER
Joey is very good at his job. Thanks
6/14/2023
James V. VERIFIED CUSTOMER
Evey Meriman was awesome
6/14/2023
Jo Ann. VERIFIED CUSTOMER
Dominik was fantastic to me!
What a great service provider!
Thank you so much!