International Subaru of Sheboygan Auto Repair Service

Oil was overfilled not changed properly leading to overflow and burning white smoke out exhaust. Needless to say this is damaging to the vehicle. I’ll be back tomorrow morning to remedy.

Great customer service

Very professional - most helpful - I would recommend this dealship to anyone. Always a pleasure Thank You

Wxcellent

Amazing service. Thank you!

Very good service today. Thank you

Great service!

Ms. Merriman was very professional. She explained everything that needed to be done to be done to my car. She took the time to make sure she explained, and broke everything down to me in a simple manner that I was able to understand her customer service was off the charts. Excellent

A tire that was supposed to take two days to get ,took over two weeks. I called after week one to be told it wasn’t in yet. And I called today to be told that they had found it. No one called to inform me. I took my car up at 12:45 PM and left the service bay at 3:30 PM. I sat in the waiting room all that time, waiting for a tire change. At 2:30. I questioned as to where my car was. Dominic asked me if he was the one that had checked me in. I said yes to install a new tire. Then he remembered. he went to ask Patrick. Patrick checked on vehicle. Told me that they were balancing the tire and they would put it on soon. I told him I had an appointment at 4 PM and had to get out of there if they haven’t washed the car yet then don’t do it. I don’t have the time anymore , I went back to the waiting room and waited another 15 minutes. I went back to the counter and saw my car sitting in the drive. I asked Dominick if I could go. He said he had to print up the paperwork. And went into another office, another man, named Joe, ask if I was being taken care of, and I said yes, but I’m trying hard not to have a fit. He asked what was going on and I told him. Joe got things moving along and I was able to leave at 3:30. I was totally frustrated and upset by then. So NO , I was not satisfied with my experience. And the text from Patrick at 3pm while I’m in the waiting room didn’t help. He said if I had any concerns that I could text him . I had just finished talking to him. At 4:30, when I’m at my next appointment, I received another text from Patrick informing me that my vehicle was done and ready to go home. Oh boy !

Excellent service as well!

Mr. Hernandez is very professional and I'm happy to bring my vehicle to your dealership for service.

Evey was super knowledgeable with what was going on. She made me feel at home. Service went flawless. Super nice! Had a couple questions and she answered every single one. I will recommend the service department to anyone who has a subaru. Thanks Evey!

Sam is probably the greatest asset at the dealership. Knows the product, is honest in his servicing recommendations and has the personality to go with it. I've been having cars serviced for over 52 years throughout the country and can honestly say Sam remains top of the line. He is a prime reason I continue to have my Forester serviced at your dealership. When I come in I feel fully welcome and a part of the Subaru and International Subaru dealership. Thanks Sam!!!

Evey is very knowledgeable, personable, and realistic. She is great at her job. I hope you are developing her to become a manager or take some other leadership role.

My fluids was not tsp off as I requested

Steven was very knowledgeable and answered all of my questions. He was friendly and helpful. Excellent service.

The service tech was incredible I explained I purchased 2 cars from Intetnational but my new Subaru was purchased from Countrydidr but I will service it at International because of the incredible service Dept

Thanks very much for being efficient in taking care of our car. Excellent service. When a call was made please be sure and leave a clear name and number to call back. Otherwise thanks for fine performance

Steven was great but the wait was too long.

I called to make an appointment for an oil change. I asked how long it would take so I could fit it into my existing schedule. I was told 45 minutes for an oil change which was fine for a 3:30 appointment because I had a work appointment at 5:00, 30 minutes from the dealership. When I arrived for my scheduled appointment I was told they were backlogged and it would be one and a half hours despite having an appointment. I said I couldn’t wait because of my other appointment. He accommodated me by only changing the oil but no multipoint inspection. I received four texts and emails to confirm my appointment but none to tell me my appointment time would not be honored. This is the third time I’ve been to the service department since buying my car in February and each time did not go as expected or promised. Communication with the service department is awful. Emails are sent, texts are sent but none are replied to. The operator/receptionist does not know how to transfer a call to the correct person. Voicemail messages are left at extensions that nobody monitors. This is not an isolated incident and occurs every time I call. Again I just bought the car in February.