Mark listed to All the Majors issues that I spoke on and the rear bulbs ???? weren't replaced so I had to stop and get them replaced then I was okay ???? the others matters will be addressed Thank you Mark Molloy ???? for the Exceptional Service, Carolyn L Mullins JENKINS
7/27/2024
Mzati K. VERIFIED CUSTOMER
This was like pulling teeth. First the package I ordered online for $400 was not what I was offered in the store. I was given a $1000 quote which I thought was absolutely insane and unacceptable. I had to literally argue to get what I wanted.
Then comes the shuttle service which was late to drop me home after I had clearly requested it. I almost missed a meeting with a client on a project worth north of $600,000.
When it was time to get picked up. The service guy called me and told me my car was ready and the shuttle was on its way to my house which is about 15mins from the Volvo store. The car never showed up. I waited for an hour and was late to pick up my kids from summer camp. The car never showed up the driver called me 3hrs later to tell me he was on the way. I had to catch a Lyft to come pick up my car.
To make it even worse. The car light which I brought it in to get repaired came back on moments after leaving the service shop.
This is not the service I have grown to expect from Volvo. I pay for luxury not only in the driving experience but also the service and this was by far the worst experience ever and my wife drives a Hyundai. Absolutely unprofessional.
7/27/2024
Shannon P. VERIFIED CUSTOMER
Thanks for the great customer care
7/25/2024
Lisa R. VERIFIED CUSTOMER
We made an appointment for Thursday morning and left my car there on Wednesday night. It was a standard maintenance service and rim repair. Even though we had an appointment, we told them they could keep the car until Monday morning. As of Tuesday, we still hadn't heard anything so I called that day. They told me that it wouldn't be ready until the next day. I find it hard to believe that it took that long for the work that had to be done but they could have at least called me with a status update. It was an inconvenience because I had to find rides to work on Monday and Tuesday. Certainly not the service I expect from Volvo.
7/25/2024
Kathleen T. VERIFIED CUSTOMER
Mark is wonderful!!!
7/24/2024
Mark K. VERIFIED CUSTOMER
Thoroughly took care of my issue and I was happy with the cost.
7/24/2024
Jerry H. VERIFIED CUSTOMER
TEST TEST TEST
7/23/2024
Brian M. VERIFIED CUSTOMER
Thank you.
7/23/2024
Janna S. VERIFIED CUSTOMER
The guys at this service department have amazing customer service.
7/20/2024
Isabel O. VERIFIED CUSTOMER
Mark was very attentive and super friendly!
7/19/2024
Catherine H. VERIFIED CUSTOMER
Thanks for explaining everything and responding to my questions. I appreciate the timely appointment as well
7/18/2024
Heather A. VERIFIED CUSTOMER
The service dept was comunitve and helpful. I felt very mudh like i was a proriety in my neeed. Thank yuo
7/18/2024
Edward S. VERIFIED CUSTOMER
Excellent customer service from Mark
7/18/2024
Jeff S. VERIFIED CUSTOMER
Mark was awesome
7/18/2024
Evelyn C. VERIFIED CUSTOMER
Satisfied with service in and out ok!!
7/17/2024
Sasha Z. VERIFIED CUSTOMER
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7/17/2024
Edwin C. VERIFIED CUSTOMER
Mr.Konior, was very helpful and considerate about getting service done on my car.
7/17/2024
Peggi H. VERIFIED CUSTOMER
Always great service
7/17/2024
Rodger W. VERIFIED CUSTOMER
Service advisor Mark was great - but the work I brought the car in for was very overpriced and the overall experience was not great.
Again Mark was great and helpfull