Mark Konior is a great service representative he explained everything about the service need to be done with great customer service skills.
Thank you
2/25/2023
Kenya W. VERIFIED CUSTOMER
Mark Malloy was very accommodating & professional. He kept me informed during the entire process. He also gave additional helpful information concerning my vehicle.
2/24/2023
Gigi R. VERIFIED CUSTOMER
Marc was awesome! He made the experience very enjoyable!
2/24/2023
Rodger W. VERIFIED CUSTOMER
Mark got my car in on short notice and kept me informed of the progress
2/23/2023
Teresa R. VERIFIED CUSTOMER
Mark is always polite and wonderful to work with. He is so professional.
2/22/2023
Ryan K. VERIFIED CUSTOMER
Good evening, I just want to say that my experience was exceptional! I drive an hour out of my way purposely to go to this dealer, because that is how extremely satisfied I have been. To be honest, I have only been to this dealer twice and I will be a repeat customer. On my way home. I thought about bringing other cars there to be serviced. That aren’t even the Volvo brand. Example, my moms car, etc. Definitely referring this dealer! You guys go above and beyond! Not to mention how timely you had my car back to me. I feel like I sat down, I used the restroom and before you know it, my car was ready. Thank you so much. And a huge shout out for flexibility, I had an 8:30 appointment that I missed I called and they said they’d be ready in 30 minutes! As long as this car is on the road I’ll service it with your dealer only! Thank you, thank you, thank you! My car thanks you!
2/22/2023
Gregory L. VERIFIED CUSTOMER
Mark took care of every problem. I brought up to him and answered all my questions that I had asked of him. He was very patient with me, which I appreciate it. Having an engineering degree I seem to ask questions on the technical side again he was very accommodating. I have worked with other service advisors in the past who are not quite accommodating to my technical questions Mark was great.
2/21/2023
Regina C. VERIFIED CUSTOMER
I appreciate and I was truly grateful for being able to be extended a loaner vehicle for the time period that my car was being serviced I’m truly grateful for that! However the charges that are being charged to repair the cars is totally astronomical and terrible. I could have been extended a 10% discount due to the fact I always come back to this place for 99% of my repairs. I do receive coupons in the mail and you know I do; however, I could not locate my coupons and was not provided a courtesy discount. I asked more than once and was not provided this!
Also once I paid the $1409 .00 repair bill I was almost left the dealer with a DIRTY car…. (I refused) I had to ask them to wash my car… please do better even if I had to pay $30 my car should not have been returned to me unwashed unless I say not to wash it!
Please do better because those little things mean a lot!
Thank you
Regina Winfield
2/21/2023
Mark O. VERIFIED CUSTOMER
Mark was awesome
2/21/2023
Stephanie L. VERIFIED CUSTOMER
Mark Anthony was very attentive and went above and beyond to make sure my car was serviced correctly. He was polite, understanding and made sure that he did whatever he could to keep me as a satisfied customer. He is honest, trustworthy and professional. Your service department is excellent
2/19/2023
Darin M. VERIFIED CUSTOMER
Good service. No issues. Extremely friendly staff. 5 stars for Mark Molloy.
2/18/2023
Michael D. VERIFIED CUSTOMER
Always a pleasure to work with Mark. Appreciate his effort in working around my busy schedule.
2/17/2023
Vivian A. VERIFIED CUSTOMER
Mark was very professional and knowledgeable about my vehicle issues. Mark was personable and efficient, he explained the service process also keeping me updated on the details regarding my vehicle. I was reassured that my issues would be resolved in a timely manner. I greatly appreciated the service that I received.
2/16/2023
Gina S. VERIFIED CUSTOMER
Very pleased, quick service and I thank you for taking such good care of my car.
2/12/2023
Pamela S. VERIFIED CUSTOMER
Very kind helpful
2/10/2023
Richard K. VERIFIED CUSTOMER
Service Advisor Mark Konior promptly took care of me upon arrival, and I was in the waiting area in no time have a coffee. Total service time was approximately 2 hours for the vehicle. About an additional 15 minute to get checked out. I’m extremely happy with my visit today. I also have 100% confidence in Master Volvo Mechanic Rich Gorczynski for his superlative knowledge of Volvo’s! Overall, very satisfied with my visit!
2/10/2023
Stephanie L. VERIFIED CUSTOMER
Mark was polite, courteous and understanding. Even though I am not satisfied with the issues I have experienced since purchasing my car, the service team have been responsive and helpful. Mark has been keeping me update the entire time, whether the news is good or bad. It’s frustrating to have multiple issues with a car since the day I drove it off the lot. Marks been great. I’d like to see what Volvo is going to do to provide a resolution.
2/8/2023
Hany S. VERIFIED CUSTOMER
Mark is the only reason I return to this dealer specifically. Words can’t describe how genuine and caring he is.
2/4/2023
Yang L. VERIFIED CUSTOMER
Good
2/1/2023
Panagiota K. VERIFIED CUSTOMER
Malloy is the greatest! He always provides the best service!! That's why we keep coming back. Thank you!