Volvo Cars Orland Park Auto Repair Service

Excellent customer service by Mark!

I appreciate the friendly, efficient and prompt service that I received today. My car was returned to me very clean and the repair job looks well done. I would recommend your center to others.

Mark is engaging, funny, thorough, keeps us informed, and makes things work! Always enjoy talking to him and glad he is my contact.

Mark was great! I especially appreciated the quote he provided for what our next service appointment will be. I will definitely be coming back!

I will call

My car issues were not resolved. Corporate did not help either

Mark was super helpful and kind and personable! He made for a really easy, pleasant experience!

Great service given

Very Professional Service.

Horrible customer service. I was not satisfied. A manager called to try to resolve

I don’t think there will be a shock here, no need to call you know why I am disappointed.

Knowledgeable and efficient.

Great customer service, very thorough and detailed.

Mark is always very friendly and as helpful as can be. I do not have an issue with him. I have an issue with Volvo service in general. I do not want to assume why there seems to be only one person manning the desk on certain days but this has been going on since I bought this car in June of 2020; perhaps there is an attempt to hire someone and I am unaware, but it puts pressure on whomever is working there. On Wednesday, I called the service department multiple times to say I had a emergency flat tire and was trying to get in. No one called me back. I left a message once but called three times. I finally just brought the car there without getting through to anyone. I told Mark I was not in a hurry (I was not) and had my sister pick me up. I received no communication until the next morning when Mark called to tell me they were going to work on it, and they had it fixed within a few hours. As I said, I didn’t have any need for my car so I didn’t mind waiting. That being said, though, needing almost 24 hours to replace a flat tire seems excessive. On the desk side of things, one person is not enough to manage all of those cars and people coming in and out. Please hire more staff. My husband brings his Subaru Outback for service next door regularly. Their staff are much quicker at moving people in and out, namely because they tend to have multiple people at the desk. Again, please don’t “ding” Mark in any way. This is not his fault. I know these reviews are a big deal in the industry, but this is a failure of the dealership, not one individual. Mark (and the other Mark!) is/are always a pleasure to interact with, and do their best. Thank You, Merri F

Very courteous and pleasant. Very experienced in obtaining service for my XC40 in for its first check up. I was in and out in no time. Great job Mark Molloy!!

I was completely satisfied with my service experience.

Mark was extremely helpful and welcoming. I am happy switched dealerships for my service and will continue going to Mark. His attentiveness is appreciated! Thank you!

Mark Molloy is a super star. Volvo is lucky to have him as a service associate.

Had 1130 appointment and didn't leave until 337pm. The guy was nice but service was too long.

Mark is friendly and professional.