We originally thought they would keep our RAV4 to see when the sensor light came on for the tires, when it was colder out. They just checked it and said that we should probably get all four sensors fixed which was a little under $800. When we originally called, they told us it would be about $ 100 or so for one bad sensor.
1/23/2024
Doris R. VERIFIED CUSTOMER
Only saw him when I checked in and out
1/23/2024
Larry R. VERIFIED CUSTOMER
Great help from the total team
1/22/2024
Timothy J. VERIFIED CUSTOMER
Took longer than promised and with little communication it was going to take longer. Also $50+ to replace a cabin air filter is just robbery. Please don’t offer that again.
1/21/2024
Libby T. VERIFIED CUSTOMER
Always helpful and communicative. Thank you!
1/20/2024
Jerry Z. VERIFIED CUSTOMER
good job
1/20/2024
Bruce C. VERIFIED CUSTOMER
Your service representative that checked me out was rude. The mechanic came into the lobby with my paperwork and explained everything then took the paperwork in to the service rep. After waiting too long, I went in and asked how much longer I would be waiting, and she told me that she was there alone, in a very rude tone of voice, as if that was my problem, and that I was third in line. That is unacceptable., but what I’ve grown accustomed to in recent years at your dealership. We just chose to buy a new Toyota in Pennsylvania after getting rather flippant responses from your salespeople to the effect that you couldn’t get new vehicles to show and sell. In Pennsylvania we got exactly the RAV4 4 Prime , right down to the color. Which was sitting on the lot for us to see and drive. If there was another Toyota dealer in the Ames area we would certainly give them a try. It woul probably be worth the drive just to go to Des Moines. Your mechanic was great.
1/19/2024
Angie M. VERIFIED CUSTOMER
Thank you for your commitment and providing quality services
1/19/2024
Tanner H. VERIFIED CUSTOMER
Erik was knowledgeable and gave outstanding customer service. Give that man a raise!
1/19/2024
Seongsoo L. VERIFIED CUSTOMER
Thank you
1/19/2024
Jennifer B. VERIFIED CUSTOMER
I did not like the experience at all. It took nearly 2 hours, and I thought it was very expensive! They also charged me $50 labor to put in a headlight that I provided. I won’t be getting my oil changed there anymore.
1/19/2024
Susan D. VERIFIED CUSTOMER
I thought that when we purchased our tires, the rotations were covered. But only $17 was covered. I will get tires at Sam’s in the future where I know it is covered.
1/19/2024
Jack B. VERIFIED CUSTOMER
Service was great couldn’t ask for anything better!
1/18/2024
Michael L. VERIFIED CUSTOMER
For years I bought all my new cars Toyota Camry’s and sienna vans never had problems and he damages the vehicle I always take them dams they have fixed cause they’re the best thanks
1/18/2024
Kim Z. VERIFIED CUSTOMER
None
1/18/2024
Rex R. VERIFIED CUSTOMER
Wilson takes good care of my vehicles and values me as a customer.
1/17/2024
Barbara B. VERIFIED CUSTOMER
I appreciated the care that Ben showed me and going over the needed items with me personally
1/17/2024
Raquel Z. VERIFIED CUSTOMER
I appreciated her customer service and breaking down for me the cost of future maintenance. That’s is very important so that I know how to budget for the future
1/17/2024
Kevin O. VERIFIED CUSTOMER
NICE job!!
1/16/2024
Kelly D. VERIFIED CUSTOMER
Kaley provided excellent service: friendly, efficient, professional and detailed oriented. She was responsive to my concerns. Most importantly,she gave me a feeling of trust and confidence in the services.