I scheduled an appointment and it still took over two hours for a routine oil change. That amount of time isn’t going to work going forward. I live in Johnston and need to wait for my vehicle.
1/3/2024
Patricia H. VERIFIED CUSTOMER
He did forget to turn off my low tire signal after the tire check and rotation!
When would he have time to do that?
1/3/2024
Arnold C. VERIFIED CUSTOMER
A short wait would have been even better.
1/3/2024
James D. VERIFIED CUSTOMER
It shouldn’t take over 1 1/2 hr to cut and program a key for a 2006 rav4. Will I was waiting I looked up a YouTube video, how to program the key this car, it took 1 1/2 min. When I was called & told the was in I was told to just stop in, didn’t need an appointment & everything was paid for by the key replacement program given to me when I bought this car last August. When they got done I had to pay $104 for the service today. I explained I was told I didn’t have to pay anything. The guy said he would talk to his supervisor. He told I had been misinformed, thus I had to submit for reimbursement. I didn’t understand why part was paid for. As long as I get reimbursed I guess it is not a problem. I should not have had to wait that long. I didn’t come prepared to wait.
1/3/2024
Claudine G. VERIFIED CUSTOMER
I appreciated how quickly they were done with my car
1/3/2024
Mark H. VERIFIED CUSTOMER
Thanks Ben!
1/3/2024
David M. VERIFIED CUSTOMER
Took too long for an oil change, 1pm appt, leaving close to 3-330ish? Otherwise it was all good.
1/3/2024
Roberta B. VERIFIED CUSTOMER
Kaley is the best! She makes you feel so important and like you are family. She is such an asset to Wilson, I hope you appreciate her!
1/3/2024
Jordan W. VERIFIED CUSTOMER
I had my car in for a secluded tire rotation and my tires didn’t get rotated and I was there for an hour. So there was a miss communication from
The service advisor to the tech.
12/31/2023
Diana Z. VERIFIED CUSTOMER
Eric was very friendly and helpful
12/30/2023
Elayne E. VERIFIED CUSTOMER
Good communication about what needed to be done
12/30/2023
Jeff S. VERIFIED CUSTOMER
Everything was great other than the long wait. Took over two hours for an oil change.
12/30/2023
Julie M. VERIFIED CUSTOMER
While I appreciate the free oil change, it took 2 hours, which seems excessively long. Wish someone would have told me it would take that long & I would have made arrangements for a ride home & back.
12/30/2023
Debbra L. VERIFIED CUSTOMER
Eric was kind, efficient, and did a great job!
12/30/2023
Jeffrey K. VERIFIED CUSTOMER
Jenna was very helpful and did a very thorough job!
12/29/2023
Joel A. VERIFIED CUSTOMER
She’s great to work with.
12/29/2023
Keith P. VERIFIED CUSTOMER
Third trip for tire light solved issue and bill was adjusted to reflect my previous trips as well. Good customer service outreach for long term customer with 2 vehicles your techs keep in top mechanical condition. I have 150k service on this vehicle in 3k more miles and you will continue to be my service provider of choice because of outreach as needed.
12/29/2023
Michael A. VERIFIED CUSTOMER
The two hour wait time for a scheduled, routine oil change and tire rotation is hard to understand
12/29/2023
Mikel R. VERIFIED CUSTOMER
No problems and great service.
12/28/2023
Karen K. VERIFIED CUSTOMER
So professional,knowledable and froendly wS Kaley!