Mostly good. When I booked my appointment through the app, I had listed that I would like to have my new fob that was due to be set up taken care of. Apparently this was not enough to get it ordered. Disappointed that I will need to make another trip to Ames now to get it set up. Finding that time in my teacher schedule is difficult. Everything else went well.
12/28/2023
L And. VERIFIED CUSTOMER
Very personable…!pleasant. And knowledgeable. Thank you Chelsea
12/28/2023
Larry H. VERIFIED CUSTOMER
Young lady is another credit to Wilson’s. I had three questions to ask and she responded to each question with knowledge of the product and a follow up to make sure I understood the explanation. A quality employee.
12/28/2023
Luis R. VERIFIED CUSTOMER
It was easy to work with Erik. The automated system helps to keep me informed of the status of the vehicle.
12/28/2023
Grant M. VERIFIED CUSTOMER
They had no knowledge of what they were doing. I can’t deal with it.
12/28/2023
Not-Provided B. VERIFIED CUSTOMER
We had to wait over two hours for an oil change. Our service provider was fine but the organization of service was poor. First come first served did not prevail.
12/28/2023
Joann C. VERIFIED CUSTOMER
Great service n communication! Live the ‘swollen lug nuts’ diagnosis. I seriously thought you were kidding:)
12/28/2023
Dean T. VERIFIED CUSTOMER
Free is good
12/28/2023
Jamie W. VERIFIED CUSTOMER
My appointment was scheduled at 1130. I arrived promptly at 1110. I waited in line for 15 minutes to have 2 vehicles taken before me. I was able to check in. I was never informed there were delays,other customers had been told the service was running 1-2 hours behind. Would have been nice to know, I had to reschedule an appointment due to the delays. I understand delays happen, I work in health care, I felt like the communication could have been much better. After 1.5 hours, I asked the desk how long it would be, I was greeted with rudeness and told it would another 20-30 minutes. I saw other customers arrive and leave before me. I was in for a routine oil change and tire rotation. Needless to say I was utterly disappointed with the wait time and more disappointed it was never communicated. I wasted nearly a whole day waiting for routine cares.
12/28/2023
Laurens B. VERIFIED CUSTOMER
Wilson Toyota always delivers a great experience!
12/28/2023
Virgil S. VERIFIED CUSTOMER
Everything was just fine as always at Wilson toyota.
12/28/2023
David K. VERIFIED CUSTOMER
Excellent customer service and interpersonal relations by staff at the service bay of Wilson Toyota. Good job!
12/27/2023
Not Provided. VERIFIED CUSTOMER
Why does it take 2 hours to service the vehicle.
12/27/2023
Doug H. VERIFIED CUSTOMER
I scheduled appointment three weeks ago and today it took three hours to get an oil change and tire rotation. I understand from the service rep that they were shorthanded today which is not an excuse. My expectation is somebody could’ve called me and said that they are shorthanded so would i like to reschedule because it is gonna take longer than expected. I witnessed quite a few customers today that were very upset with the long wait times for oil changes. Most customers select the dealership by their experience with the service center when they think about buying a new car, including myself. Not satisfied very my experience today.
12/27/2023
Paula A. VERIFIED CUSTOMER
Thank you Chelsea for your excellent instructions on the settings!
12/27/2023
Timothy A. VERIFIED CUSTOMER
Excellent service! Everyone goes above and beyond. We've been customers for 12 years.
12/27/2023
Dennis T. VERIFIED CUSTOMER
Thanks!
12/27/2023
Joshua D. VERIFIED CUSTOMER
No. Great service overall. Thanks
12/27/2023
Frank M. VERIFIED CUSTOMER
My service appointment went smoothly and all of my concerns were addressed. The team did a nice job of documenting the small holes in the exhaust resonator that were causing the noise issues.