We had an 11 am appointment for an oil change and tire rotation. Two and a half hours later we were told it was ready to go. The total bill was $130.00.
I realize costs have gone up, but felt like I paid a real premium. Not sure that will happen again, even though we have been loyal car buying customers over the years.
Joan & Mick Walker
Jewell IA
12/19/2023
David D. VERIFIED CUSTOMER
Had to wait an hour to get checked in.
12/19/2023
Dean W. VERIFIED CUSTOMER
Calvin was very knowledgeable and took the time and was able to figure out what it took to get my alignment just right.
12/19/2023
Paul N. VERIFIED CUSTOMER
Very satisfied
Paul N
12/19/2023
Jill F. VERIFIED CUSTOMER
Job well done
12/19/2023
Matthew B. VERIFIED CUSTOMER
Itwent well
12/19/2023
Jeffrey K. VERIFIED CUSTOMER
We purchased our vehicle new recently, and installation of leather + heated seats was an included service in our purchase. Later, we scheduled our appointment and verified with our salesman (Brad Baker) that both leather and heated seats were included in the work order. Still, even after multiple confirmations, we received our vehicle back with leather but no heated seats. We were assured that these will still get installed for us, but pretty disappointed that the heated seats were missed.
12/19/2023
Deborah P. VERIFIED CUSTOMER
He said it would take 1 to 1 & / 2 hours to replace my brake pads. If I would have know it would take over 3 hours, I would have used the shuttle. These appoints always take longer than they tell me.
12/19/2023
Rhonda M. VERIFIED CUSTOMER
Had an appointment and it still took nearly 2 hours for tire rotation and a new battery. I have no information about the battery… warranty specifically. Also feel the bill was exceptionally high.
12/19/2023
Barbara A. VERIFIED CUSTOMER
Chelsea was terrific! She was so pleasant and kind and answered any questions I had very thoroughly. What a shining star Chelsea is for your service department! ??
12/19/2023
Sheryl A. VERIFIED CUSTOMER
Logan was very thorough and professional.
12/19/2023
Todd N. VERIFIED CUSTOMER
On time and quick
12/18/2023
Karla D. VERIFIED CUSTOMER
They told me my battery needed replace and tested in the red. I went over to interstate battery and they tested it in front of me and it was a good battery so that was confusing. I have been waiting since last January for sensors for my tire pressure. And they kept telling me they weren't in. But when I got there. And they did the appointment and I talked to them about that. They said they were. But I would have to make another appointment to have those put in after. I have checked with the service department multiple times and even when making this appointment. I had a 7:30 appointment and left there at 11:40 and just had my routine oil change.
12/18/2023
Ricky R. VERIFIED CUSTOMER
Fixed problem
12/16/2023
Calvin D. VERIFIED CUSTOMER
Chelsea was personal and professional in her job. I’ve mentioned before that the time it takes to get the car serviced takes longer than it should when one has a scheduled appointment. The work that is done is fine but 2 hours for a job that should take about 45 minutes is too long.
12/16/2023
Dillon M. VERIFIED CUSTOMER
When I made the appointment, requested fuel filter change and transmission clean and flush. When I arrived, asked if wanted fuel system flush as well. When I arrived to pickup car found out fuel was not complete. Was advise filter not in stock and would need to be order and require another schedule day to complete. This was not good news and very disappointing as we do not live near Ames. I had taken a vacation day to complete theses services. Very frustrating that requested service was not completed when appointment was made.
12/16/2023
Ells C. VERIFIED CUSTOMER
She was so gracious!
12/16/2023
Not Provided. VERIFIED CUSTOMER
Informed of other service needed. Was asked if I wanted them done as well. Service recommended done. In two years when I intend to replace my vehicle will definitely be Wilson Toyota
12/16/2023
I C. VERIFIED CUSTOMER
Ever since Dan moved to auto body, it’s been difficult to get appointments, calls have been going unreturned and the actual service times have been taking longer. It was almost 2 hours for my oil change and tire rotation with checking other components. Normally that’s been completed in a hour or less.
12/15/2023
Mark P. VERIFIED CUSTOMER
Slow to meet me when I arrived. After my visit, I stopped to get gas. I found a handled tool with a several inch long rod & sharp point protruding out from under the hood. This tool has been left by the service tech and could have caused damage. I opened the hood, removed the device and discarded it. Your service department appears to be overwhelmed which is adversely impacting outcomes.