He kept in touch about what was being done and arranged a pick-up army house.
12/15/2023
John C. VERIFIED CUSTOMER
The multi point report today had the color, year and VIN of a 2017 Prius that we traded with Wilson Toyota for a Tundra in March, instead of the white 2018 Prius Prime that was actually being serviced today. I saw the error, so my wife called the service department to correct the error.
Also, it used to be easy to get an appointment for service, but this fall there has been a long delay each time we called to get an appointment. In October I called to get our 2020 Tundra in for the complimentary service we were entitled to before we left for Arizona. I was surprised to hear that there was a ten day wait for an appointment. We were already booked for our trip and couldn’t wait, so we missed out on the free service appointment. Sincerely, John
12/15/2023
Beth R. VERIFIED CUSTOMER
I had an appt for a simple oil change and tire rotation and it took over 2 hours to complete it.
12/15/2023
Ricky R. VERIFIED CUSTOMER
Great service in and out with a good time frame
12/14/2023
Christopher B. VERIFIED CUSTOMER
Kaley was excellent. Very easy to work with and I appreciated her service.
12/14/2023
Karen B. VERIFIED CUSTOMER
Excellent service! Very satisfied with the care given at Wilson Toyota!!
12/14/2023
Michelle W. VERIFIED CUSTOMER
Poor customer service. 2 1/2 hour wait for 15000 mile service even with an appointment. Customers time is worth something too. Checklist not reviewed at end of appointment like normal. Items not verified on checklist. Were they completed? Puts quality of work in question.
12/14/2023
Brian A. VERIFIED CUSTOMER
I’d like to meet the mechanics, I do airplanes
12/14/2023
Richard B. VERIFIED CUSTOMER
In the future if you have scheduling issues call the customers and offer to reschedule.
12/14/2023
Kay T. VERIFIED CUSTOMER
I don’t like or appreciate the text format for any aspect of service including this one. My appointment was 12:30 for an oil change. Two filters were changed too. My vehicle wasn’t done until 4:00. That is excessive for having an appointment for an oil change. What’s the point of having an appointment if it takes that long? It’s understandable if someone has an emergency. I arrived on time and there were 4-5 vehicles piled up waiting. There’s an issue with scheduling or something that needs to be addressed. I’ve always been pleased with Wilson’s but something changed and is amiss not conducive to timely customer service.
12/14/2023
Suzanne B. VERIFIED CUSTOMER
The technician did not fix the problem I was having. I was so disappointed I came home and started digging around on the internet. I found a Toyota forum where people were all experiencing the same problem. There was a YouTube video of how to fix the problem. I did what was suggested and it is fixed now. Too bad the technician didn’t care enough to do the same.
12/14/2023
Michael W. VERIFIED CUSTOMER
Friendly courteous kept me well informed.
12/14/2023
Not Provided. VERIFIED CUSTOMER
Because my car came out with scratches and a dent on the front passenger side bumper that it didn’t have when I took it in.
12/13/2023
Joe M. VERIFIED CUSTOMER
Very busy business, but got me in and out in an efficient time and everyone was very helpful and friendly.
12/13/2023
Kenneth A. VERIFIED CUSTOMER
Getting an oil change took way too long. Not Chelsea’s fault. You guys need more mechanics.
12/13/2023
Pam J. VERIFIED CUSTOMER
I had a 8:45 appointment for an oil change. I didn’t leave the shop till 11:15 Two and a half hours for an oil change not actable. Maybe you need to retrain your scheduler…..?
12/13/2023
John L. VERIFIED CUSTOMER
Kayle is an amazing employee. Greeted me on arrival and kept me informed about my car’s problems. On her way to lunch she let me know who would be helping me
12/13/2023
Jacob M. VERIFIED CUSTOMER
Was told about 90 minutes for a 10k service and key programming. I spent 2.5 hours waiting. Wilson can do better
12/13/2023
Kathy T. VERIFIED CUSTOMER
Chelsea did her job just fine. The 2 1/2 hour wait is a little much. Told it would be an hour but was much longer than that. Honesty up front on wait time would be a good public service gesture.