Very personable. Chelsea kept me informed of needs.. I’ve been very pleased with your service
12/13/2023
Marchelle F. VERIFIED CUSTOMER
My appointment took a little longer than I thought it would
Chelsea did a great job of keeping posted on the time it was taking
12/13/2023
Jeff A. VERIFIED CUSTOMER
It took over 3 hours.
12/13/2023
Stephanie C. VERIFIED CUSTOMER
I waited a long time, but was not charged for the work. An acceptable trade-off.
12/13/2023
Dan A. VERIFIED CUSTOMER
Chelsea did a great job, but due to circumstances beyond HER control a routine oil change pre-scheduled for 2:15 didn't get finished till 4:30. We were told the service would take slightly more than an hour and made time-sensitive plans after 3:30. Chelsea did a great job keeping me posted on progress, made concessions to smooth my ruffled feathers, and was very patient with my grumpiness. I have no complaints with her. I'm just disappointed that a pre-scheduled oil and filter change took more than two hours. And that was despite not having the tires rotated because we had new tires installed last week. I'm still impressed with Wilson's service department and will bring my car back, but needed to vent my frustration. Thanks for listening.
Dan A
12/13/2023
Mary H. VERIFIED CUSTOMER
Courteous! Thorough! Timely/efficientt
12/12/2023
Brian H. VERIFIED CUSTOMER
Okie dokie
12/12/2023
Diana M. VERIFIED CUSTOMER
Thanks Toyota of Ames you guys are the best, all over service to the business is top priority of customers. It's are go to service and are piece of mind. Thanks Happy Holidays.
Dave and Diane Merideth
12/12/2023
Corey G. VERIFIED CUSTOMER
There is still a small rattle, which I indicated when the appointment was made.
12/12/2023
Christy G. VERIFIED CUSTOMER
Service is great. However 2 hours and 48 minutes for this service is excessive when I have an appointment. I was told 1 1/2 hours.
12/12/2023
Lea H. VERIFIED CUSTOMER
Three and 1/2 hour wait for oil change, ture rotation, filter replacement.
12/12/2023
Douglas G. VERIFIED CUSTOMER
Kaley was very courteous and professional. She explained the inspection fully.
12/12/2023
Rhonda B. VERIFIED CUSTOMER
She was very thorough and even though it was right at closing time, she still took the time to go through everything and answer my questions. Great experience!
12/11/2023
Thomas N. VERIFIED CUSTOMER
In the past, Jenna Tieskoetter has assisted me with advice regarding my 2017 Camry, and recently she was the service advisor who assisted me at my appointment. Jenna has excellent people skills, and consistently displays her enjoyment and commitment in the Wilson Toyota Service Department. Jenna has excellent knowledge of my vehicle, and she was very thorough in diagnosing whether I needed a new battery at my appointment last Friday afternoon. After the service technician was finished with my vehicle, Jenna was thorough in walking me through the report. It was a pleasure working with Jenna.
12/10/2023
Thomas G. VERIFIED CUSTOMER
Great job.
12/10/2023
Riley M. VERIFIED CUSTOMER
Kaley is an amazing service advisor, helped me understand what was going on and is very knowledgeable. Her personality is amazing and definitely makes me want to use Toyota for future services.
12/10/2023
James P. VERIFIED CUSTOMER
The communication was very unsatisfactory and came to me only once but they didn’t even come back to me to tell me that they found something else wrong with my car. They should’ve contacted me a second time that the wait time was going to be more than an hour. Had to go to them after three hours. It took them over five hours to get the car done. I had an appointment with them for 10:15 but didn’t get the car until 11am. But they did get everything done that I asked them to do but not sure if they did the headlight covers buffet. Still not very bright at night.
12/9/2023
Lawrence C. VERIFIED CUSTOMER
Kaley has provided me excellent service for the past three years. She is always in communication about car needs and gives extra assistance as needed. Thank you Kaley for wonderful help.
12/9/2023
Stephen L. VERIFIED CUSTOMER
We checked in at 11:15and paid our bill at 1:15 during the lunch break about1:30to1:45 there Wes no one at any of the desks.the ladies restroom two stalls had no toilet paper the large stall could not be locket .
12/9/2023
James L. VERIFIED CUSTOMER
The service department was extremely busy and it took 3 hours from the scheduled time for the oil change until I was finished. The staff were pleasant and the waiting area was clean but crowded.