It took 2.5 hours to install 4 new tires. This was longer than I expected it should take.
11/29/2023
Gayla F. VERIFIED CUSTOMER
Wait time was way too long.
11/29/2023
Deborah O. VERIFIED CUSTOMER
When an appointment is made in advance for an oil change at 9:30 it shouldn't be 11:30 when its finished. Actually 2 hrs is the shorted time we've had to wait. It just seems like customers time is not appreciated.
11/29/2023
Steve C. VERIFIED CUSTOMER
Wait time was longer than promised.
11/29/2023
Vicki S. VERIFIED CUSTOMER
Professional and personal
11/29/2023
Doloras D. VERIFIED CUSTOMER
I request no information be published on social media for safety reasons. Thank you!
11/29/2023
Diane C. VERIFIED CUSTOMER
Completely satisfied with Trenton excellent service
11/28/2023
Kerryn O. VERIFIED CUSTOMER
As always, your service technician was courteous and thorough. I appreciate having pictures of the filter that needed replacing. I'm also thankful for the shuttle ride, as you were so busy, my wait was longer than I expected, and I was fortunately in a place where I was comfortable and didn't mind the extra wait.
11/28/2023
Judith M. VERIFIED CUSTOMER
Very nice young man help me with my tires, appreciate your help always!
11/28/2023
Mary Ann. VERIFIED CUSTOMER
I will be calling back about the touchup application by the body shop that CJ said is usually free but the weather has to get warmer first.
11/28/2023
Jason S. VERIFIED CUSTOMER
Service was great and super friendly staff.
11/28/2023
Natasha K. VERIFIED CUSTOMER
Was charged 200 dollars to be told there’s nothing wrong with my car and the distorted speaker sounds are from using Bluetooth. And told me there’s nothing wrong with the car or battery even though it wouldn’t start this morning and had several lights on. So ya I love missing work, sitting in a waiting room for 3hrs, and then being charged $200 to be told everything is fine. My whole overall experience was unsatisfactory.
11/28/2023
Teddi B. VERIFIED CUSTOMER
He was very nice did a great job handling my car. He sent me a nice video going over the things he looked at and let me know everything was well and running great.
11/28/2023
Webster W. VERIFIED CUSTOMER
Always feel that your team has been there for us and we are thankful for what you do to keep us safe on the road.
11/28/2023
Lauren M. VERIFIED CUSTOMER
The shop was really busy and I felt like everyone was taken care of promptly. Trenton was very polite.
Thanks!
11/28/2023
Grant W. VERIFIED CUSTOMER
Great
11/28/2023
Susan A. VERIFIED CUSTOMER
Service was good, but to wait two hours for a tire rotation is ridiculous. Scheduling needs to do a much better job so they don’t over schedule.
11/28/2023
Susan B. VERIFIED CUSTOMER
Very pleased with my latest experience at Wilson Toyota. Kailey did an excellent job listening to my concerns, answering my questions, keeping me informed, and making sure repairs were done as promptly as possible and correctly. Many thanks for Kaley’s and Wilson’s help!
11/26/2023
Jarlath N. VERIFIED CUSTOMER
Kaley is the most personable, thorough, knowledgeable, hardworking member on your team that we have met since 2016 in Ames!