It would be great if you had an express lane service where you could pull up and get vehicles serviced without having to schedule an appointment 1-2 weeks out.
11/21/2023
Jim C. VERIFIED CUSTOMER
Still waiting for Logan to call me back about the assessment of what needs to be done about the cover on my left rear taillight.
11/21/2023
Patricia W. VERIFIED CUSTOMER
I appreciate Logan Hegna's attention to quality service so that my vehicle will continue to provide safe service for myself and fellow travelers.
11/21/2023
Todd M. VERIFIED CUSTOMER
It took 5 minutes for me to get checked in. It has never taken that long before. It took one hour and 40 minutes to rotate the tires on my wife’s car. It has never taken that long before. I’ve been coming to Wilson for service for 20 years. The staff are overworked and overwhelmed. Eric and everyone are doing great.
11/21/2023
Austin B. VERIFIED CUSTOMER
Max was very understanding of my limits and offered as much of what I needed for what I could manage
11/21/2023
Kliment D. VERIFIED CUSTOMER
I am very disappointed with today’s service. First I was misinformed about the charges for the oil change and then after i arrived home I noticed an oil leak from oil filter housing on my truck and one bolt off the skid plate was missing. Unfortunately the dealership service was closed in Ames so I had to go to the one in Des Moines and have them look at it and make sure everything was ok. Luckily the oil leak was just a mess left behind after the service in Ames changed the oil filter, but I still don’t like the sloppy job done by the mechanic and I’m very disappointed that he didn’t clean up the area around the filter housing. I have been going to Wilson Toyota for service for the past two years and this is the worst experience I’ve had with their service department.
11/19/2023
Theresa B. VERIFIED CUSTOMER
Wait time is very long. I head another customer questioning why her fifteen minute fix was over an hour. When I come I always plan to be there at least two hours or more. Would like to see shorter wait time. I came from Kansas City Missouri. I always went to Jay Wolf Toyota. Don’t ever remember waiting that long for routine maintenance.
11/19/2023
Randall K. VERIFIED CUSTOMER
Great job by the entire team
11/18/2023
Judy R. VERIFIED CUSTOMER
Thank you Trenton Olson for taking care of my car
11/18/2023
Jessika W. VERIFIED CUSTOMER
I didn’t understand my maintenance contract but Trenton explained it to me and answered all my questions. I very much appreciated his help today!
11/18/2023
Thomas M. VERIFIED CUSTOMER
It was great!
11/18/2023
Nora T. VERIFIED CUSTOMER
As a college student who is not very informed on car maintenance they were very helpful to me. I was extremely satisfied with the service I received. The shuttle was a huge help to accommodating our needs.
11/18/2023
Sarah B. VERIFIED CUSTOMER
A "5 minute fix" took 90 minutes. I am very surprised at the reduced quality of service in the last 5 years we have bought vehicles at Wilson's. This will be a determining factor in our next new car purchase. Listen to the conversations and frustration in your customer's voices in the waiting room. I think you will be amazed at what you hear...the fly on the wall scenario.
11/18/2023
Susan H. VERIFIED CUSTOMER
Thank you!
11/18/2023
Garrett K. VERIFIED CUSTOMER
Kaley is great. She is very friendly and seems to do a really good job.
11/18/2023
Daniel M. VERIFIED CUSTOMER
She was the bomb.com!!!
11/18/2023
Heidi H. VERIFIED CUSTOMER
She was a great communicator!! So helpful and informative!
11/18/2023
Meagan R. VERIFIED CUSTOMER
It was my first time here, and it took awhile for someone to come to my vehicle. I wasn’t sure where I was supposed to go or if I just wait with the vehicle. I appreciated the shuttle service.
My car manual was left open on the floor of my car and my mirrors were all changed. I wouldn’t think that would be necessary when the car isn’t being driven anywhere but the parking lot to park it for pick up.
11/18/2023
David F. VERIFIED CUSTOMER
Thanks I appreciate the $25 dollar off coupon That really helps !
11/17/2023
Howard C. VERIFIED CUSTOMER
She went above and beyond,friendly and knowledgeable!