Thanks kaley exline for your time..i appreciate itmuch..
11/15/2023
Debbie J. VERIFIED CUSTOMER
Trenton was friendly and professional. He went over all the services that were performed and made it very understandable
11/15/2023
Kenneth H. VERIFIED CUSTOMER
Great job
11/14/2023
Melissa M. VERIFIED CUSTOMER
I appreciate the great communication when looking at the concerns I have with my car. Service member, Trent he was great to work with.
11/14/2023
Sandra P. VERIFIED CUSTOMER
Yes, Great people to work with, Ward was really great transporting me back and forth.
11/14/2023
Daryl G. VERIFIED CUSTOMER
Friendly and professional.
11/14/2023
James J. VERIFIED CUSTOMER
Good job. No more front end shaking
11/14/2023
Deborah C. VERIFIED CUSTOMER
Great service once again!
11/14/2023
Douglas M. VERIFIED CUSTOMER
I was very impressed with the great service and plan to always use this service department for any future needs for my Toyota.
11/14/2023
Pam S. VERIFIED CUSTOMER
Logan made sure all was taken care of in a timely way with no issues. He was a pleasure to work with.
11/14/2023
Mark R. VERIFIED CUSTOMER
It was a pleasure working with Trenton. He was very friendly. I also appreciate the quick work on the service.
11/13/2023
Jeffrey B. VERIFIED CUSTOMER
We dropped our vehicle off to have new tires installed. Everything was prepaid and we asked to have the keys left in the vehicle so we could pick it up on Sunday. We picked up the vehicle but the keys were not left in the vehicle. We had an extra set just in case. We now have to drive to Ames to pick our set of keys up. We live in Jefferson which is 40 minutes away. We have always been happy with the service on our vehicles at Wilson but this is an inconvenience we should not have to deal with.
11/13/2023
Allen M. VERIFIED CUSTOMER
A basic fill the fluids, general inspection, and tire rotation took 90 minutes. Service seems to be taking longer and longer. Driving up from DM means I have nowhere else to go to while waiting
11/12/2023
Joseph S. VERIFIED CUSTOMER
Greatservice!
11/11/2023
Stephen R. VERIFIED CUSTOMER
I was told you were short handed but it was disappointing to be there for three hours for a scheduled routine maintenance. Staff was pleasant and efficient.
11/11/2023
John W. VERIFIED CUSTOMER
Had a nine o’clock appointment it took three hours to do a basic service which only takes about an hour
11/11/2023
Not Provided. VERIFIED CUSTOMER
I scheduled an oil change with ToyotaCare three weeks ahead of the appointment. Prior to arriving, I was not informed that a delay should be expected and/or given the option to reschedule. Similarly, no indication of delay was given when I arrived for the 3pm appointment. After 90 minutes of waiting, I inquired as to the status and was told they’d check. After another 25 minutes, I checked again and was told they’d check which was then followed by the information that they had not even started the oil change. Overall, I am extremely disappointed in the overall lack of proactive communication and schedule management that caused me to waste three hours and fail to have the service scheduled completed.
11/11/2023
Anthony M. VERIFIED CUSTOMER
1. Even though I scheduled for service (3:45 pm) and went in 15 minutes early, I waited for over two hours for a normal oil change to be completed at 5:48 pm!!
2. When asked, I indicated that I needed only oil change, no tire rotation, but the person who received my vehicle still added tire rotation! Luckily I checked a text message to me and saw that. So I had to insist that I did not need tire rotation. This is the third time tire rotation was added to service even though I did not request it.
3. So, I am a bit disappointed.
Thank you.
11/11/2023
Abby D. VERIFIED CUSTOMER
The only problem was an exceptionally long wait for my vehicle to be done.why bother to make an appointment when people without them have their vehicles completed.