Check in was an unusually long wait. No “I will be right with you” despite being passed by the same person while they were on their way to move another vehicle.
The wait for service was about its usual 60 minute.
The whole experience for service here has gone gone down hill. Given that I pass the dealer in Des Moines to get to Wilson’s, this doesn’t seem to be worth the drive any more
11/2/2023
Craig S. VERIFIED CUSTOMER
In and out quicker than I anticipated
11/1/2023
Kristin J. VERIFIED CUSTOMER
Kaley is amazing and always greets me with a smile. I appreciate her support with my service needs and she always provides a thorough explain of the service being done. She is an asset and exemplifies the Wilson experience. It makes me look forward to my next service experience.
11/1/2023
Diane H. VERIFIED CUSTOMER
She was very good at her job. I think 2 hours was alittle to long to wait but
I was satisfied
11/1/2023
Mary B. VERIFIED CUSTOMER
The service was done in a timely manner today.
11/1/2023
Mary C. VERIFIED CUSTOMER
Nice guy and explained the service well!
11/1/2023
Mark O. VERIFIED CUSTOMER
The service department is great. The amenities of having a loaner car would be greatly appreciated. I called to make sure there would be a loaner car available for my wife to get to work and was told I’m sorry I can’t tell you that at this time, if they are available it’s first come first serve. Ok. So then I call the morning of the appointment, for an oil change, and I get the same response??????????? Please have loaner cars available or at least be able to schedule a loaner.
11/1/2023
Kenneth Z. VERIFIED CUSTOMER
Great,friendly service!
11/1/2023
Teresita T. VERIFIED CUSTOMER
Great service
11/1/2023
Sharon O. VERIFIED CUSTOMER
Could be quicker
11/1/2023
Steve H. VERIFIED CUSTOMER
Chelsea answered all of my questions completely. There were no surprises. I appreciate her honesty.
10/31/2023
Craig B. VERIFIED CUSTOMER
Kaylee couldn’t be any more helpful. She always exceeds my expectations!
10/31/2023
Christian M. VERIFIED CUSTOMER
Very friendly and thoughtful service representative.
10/31/2023
Venu W. VERIFIED CUSTOMER
Fast and courteous service. Couldn’t have been better.
10/31/2023
Julia S. VERIFIED CUSTOMER
My issue was taken care of
10/31/2023
James L. VERIFIED CUSTOMER
I had an appointment for 8:15 for an oil change and tire rotation and was there at 8:10. I paid for my service at 10:34.I am not sure why this service should take that long when you have an appointment?
10/30/2023
Dona W. VERIFIED CUSTOMER
She did an excellent job of listening to my concerns then kept me updated on the progress. Great job.
10/30/2023
Roxanne P. VERIFIED CUSTOMER
Kaley was wonderful!! Very informative. I was, however, very disappointed with the time it took for only a tire rotation, especially, when I had an appointment.
10/30/2023
Steven P. VERIFIED CUSTOMER
Jenna and the service team are amazing.
Both Jenna and Dan are able to work us in
at the last minute when we need our vehicles serviced.
We drive from Iowa City because of the service
experience!!!
Thank You Jenna!!!
Steve Pankratz