Poor service first time ever this is happened. Must be a bad day, but I’ll still continue to go there.
10/14/2023
Rickey B. VERIFIED CUSTOMER
A great job done by the WILSON COLLISION CENTER TRAM. REALLY ALSO APPRECIATED THE RIDE HOME SERVICE.
10/14/2023
Richard J. VERIFIED CUSTOMER
Put the seat back how I brought it in,
10/14/2023
Stephen B. VERIFIED CUSTOMER
Waited outside the service entrance for 10 minutes before anyone acknowledged me. Had a 9:00 appointment for oil change and tire rotation. Took 2.5 hours while I waited. I cannot justify 30 minute drive each way from Ankeny. 3.5 hours round trip for routine service. I expected more prompt service with an appointment.
10/14/2023
Angela S. VERIFIED CUSTOMER
Everything is excellent like always.
Keep the good work
Thank you
Angela S
10/14/2023
Gary G. VERIFIED CUSTOMER
Job well done thank you!
10/14/2023
Scott E. VERIFIED CUSTOMER
Great service & fast
10/14/2023
Alex C. VERIFIED CUSTOMER
Kaley did a great job communicating with me and making sure I understood the pros and cons of different parts, and helped me make the best choices for my vehicle!
10/14/2023
Jean B. VERIFIED CUSTOMER
Problem not resolved
10/13/2023
Dieter D. VERIFIED CUSTOMER
Always efficient and very friendly service
10/13/2023
Ann F. VERIFIED CUSTOMER
So thankful to get my second smart key
10/13/2023
Amber Y. VERIFIED CUSTOMER
Kaley was awesome per usual :)
10/13/2023
Garrett P. VERIFIED CUSTOMER
Kaley is the best service advisor I've worked with in my 25 plus years as a car owner. She is friendly, knowledgeable, and extremely passionate about providing good customer service. She will do great in her career!
10/13/2023
Mary H. VERIFIED CUSTOMER
I love to come up there to Toyota, because I know I’m going to be very well taken care of never ever had a bad experience
10/13/2023
Not Provided. VERIFIED CUSTOMER
Love the service center at Wilson
10/13/2023
Richard P. VERIFIED CUSTOMER
Scheduled an oil change/inspection and it took over two hours.
Also, still waiting to hear back on my warranty claim.
10/13/2023
Pete B. VERIFIED CUSTOMER
Chelsea was straightforward and clear about the need for regular maintence and additional maintenance on my rear brakes. She is an exemplary member of your team and is a credit to your organization.
10/13/2023
L And. VERIFIED CUSTOMER
Kaylie is very personable.. competent.. she keeps me informed . A very positive employee
10/12/2023
Emily B. VERIFIED CUSTOMER
I felt uneasy not knowing where to go or what to expect. I was treated like I didn't know what I was talking about instead of asking additional questions. It took 1.5 hours (granted I was early) to run a diagnostic on the computer. The resulting explanation was hurried and unclear based on what I had requested the appointment for. In the end I inadvertently expressed my frustration to the woman who was helping me. I didn't intend to offend her, it just took a lot longer than expected and I felt like I was dumb/in the dark. I did appreciate she did not charge me for the diagnostic out of kindness.