She came and took me out to see my tires. Which was nice,eventhough I was aware of them . It is still great service ????
8/23/2023
Holly O. VERIFIED CUSTOMER
Trent greeted me right away when I arrived, checked me in and made arrangements for me to get a ride with the shuttle. Excellent service!
8/23/2023
Gary B. VERIFIED CUSTOMER
Another mess up with the tech not hooking up the air hose and noticed it myself when car sounded terrible . Went back to Service advisor and he checked filter replacement which had nothing to do with the misfiring of engine . I then had him check the prior mess up and he then brought back technician and it was same thing as the previous problem Fortunately I figured it out before my trip back to Urbandale like the last time. Since Jenna was not the asked to speak with Dan Wolfe since have worked with him over thirteen years. He listened understood my concern and the service advisor came back next oil change free for the monkey business again. Handled appropriately but another adventure for an oil change . Have always been happy with Service at Wilson over the years ; will continue but almost gun shy about the next time
8/23/2023
Jane O. VERIFIED CUSTOMER
Logan was very responsive and understanding of the reasons I wanted my car checked over. I appreciated his help!
8/23/2023
Not Provided. VERIFIED CUSTOMER
Very personable.
8/23/2023
Daryl G. VERIFIED CUSTOMER
Gave us all the information about the results of our check up. Very honest and concise.
8/23/2023
Kaitlyn S. VERIFIED CUSTOMER
Service was great. I did try to call because I think I left an item in the lobby. No one answered the multiple times I called. I did leave a message but I’m just hoping to get my cup back!
8/23/2023
Dave B. VERIFIED CUSTOMER
No problems.
8/22/2023
Wyatt P. VERIFIED CUSTOMER
I had a positive experience.
8/22/2023
Kevin M. VERIFIED CUSTOMER
You have a known problem with RAV4 Hybrids depleting battery when not driven for a week or two, have many other vehicles and this is the only on that does it. 6K miles and less than a year old! Toyota needs to find the issue for consistent drain on battery and provide a solution.
8/22/2023
Beth S. VERIFIED CUSTOMER
There was always at least one person I recognized in the entire service dept. the last 2 times I recognized no one. And no one recognizes me.
Why is there such a turnover ?
And the front desk was not at all hospitable. They looked bored and sour faced.
Where is Jenna? Where is Dan?
Texting me to tell me what needs to be done is impersonal in my book.
As cute as Sophie is, not sure why I need to drive all the way to Ames for a service any longer. I am very sad, as I have been your customer since my first Toyota purchase in 1984. Customer service still matters.
8/22/2023
Claire B. VERIFIED CUSTOMER
The text message updates keeping me informed of what was happening are appreciated ????
8/22/2023
Monty K. VERIFIED CUSTOMER
Friendly workers from the first minute to the last!
8/22/2023
Deann M. VERIFIED CUSTOMER
Representative provided conflicting information and got defensive when I tried to understand the differences in what she was saying. This is the second time the service rep has been rude and aggressive and lacked the ability to communicate concisely. If this is the new norm I will look to another dealership for future leases. The excellent sales team service over the short term isn’t worth the continued bad service experience over the life of the lease.
8/22/2023
Neil S. VERIFIED CUSTOMER
Very helpful and organized!
8/22/2023
Diane C. VERIFIED CUSTOMER
****
8/22/2023
Dean M. VERIFIED CUSTOMER
Kaley did a FANTASTIC job!!!!
8/22/2023
L And. VERIFIED CUSTOMER
Friendly.. seemed very thorough .. and kept me informed and got me taken care of in good time
8/22/2023
Mari L. VERIFIED CUSTOMER
I was not satisfied to receive only a total "lump sum" estimate. I would have preferred receiving a price breakdown for the various parts and labor.