Not good service experience as prior years.
Collision center experience was awesome though.
Service experience not as much: I was “suggested” to replace the music system when there is no need for that. After service of the car it doesn’t feel like it is serviced at all. In the past when Dan Wolf would service my car, I would feel a noticeable difference and the experience with him was awesome. But not with other service personnel.
8/19/2023
Lorna S. VERIFIED CUSTOMER
Chelsea was very helpful and kind. She is knowledgeable and an asset to your company. Make sure you keep her!
8/19/2023
James M. VERIFIED CUSTOMER
We were satisfied we didn’t know it would take longer at lunch time . Now we know
8/19/2023
Nathan B. VERIFIED CUSTOMER
Dropped my vehicle for a rock chip repair and didn’t get it back for 10 days. When I dropped it off on a Wed, I asked if it would be ready Friday and was told yes. I called Saturday as I hadn’t heard anything and was told the car had not been started. I called Tuesday as I had not heard back. Still not in the paint booth. Finally got and call on Friday afternoon. I picked up my car. No apologies. No explanation. No proactive communication. Very disappointing experience. The upside the paint chip was repaired.
8/19/2023
Travis E. VERIFIED CUSTOMER
I had an appointment and waited two hours for an oil change. I was told that they were understaffed at current, but if that's the case, they need to take fewer appointments simultaneously. I know that things happen and circumstances beyond our control are frequently inevitable; but an update would've done wonders. The wait was long enough that I would've made other arrangements if I'd had any reason to think it was going to take that long. That's a little absurd for a *scheduled* oil change.
8/19/2023
Anthony C. VERIFIED CUSTOMER
Kaley was great! Surprised though that the previous time I brought in the vehicle, they did not notice that I was missing some sort of filter cup thing.
8/18/2023
Ann F. VERIFIED CUSTOMER
Thank you all for doing such a great job!
8/18/2023
Roger B. VERIFIED CUSTOMER
One young lady on top of her game!
8/18/2023
Lois M. VERIFIED CUSTOMER
Jenna and Nick, Thanks you for your perseverance in solving my car's problem.
8/18/2023
James R. VERIFIED CUSTOMER
Very professional, thorough, and personable. All good.
8/18/2023
Doug H. VERIFIED CUSTOMER
Reason why I was not completely satisfied is that I called and asked if I brought my car up the night before my appointment if that would be OK. I then received a text the next day saying that I missed my appointment so I had to call and get my car started for service. Also, I did not talk to my service advisor which I think should be automatically done for each customer. The most positive experience that I had was with the check out which Braden went above and above the call of duty to help the customer.
8/17/2023
Robert B. VERIFIED CUSTOMER
Should not shut off daytime running lights. I drive a lot on rural highways and need them on
Every time I bring the car in, lights are shut off. Toyota needs to think of the safety of owners
8/17/2023
Kelly R. VERIFIED CUSTOMER
Love this Toyota dealership and service center
8/17/2023
Anna B. VERIFIED CUSTOMER
Chelsea is fantastic and i will always request to work with her in the future.
8/17/2023
Hadley L. VERIFIED CUSTOMER
Not a biggy but forgot the oil sticker in window. We used your shuttle to Hickory Park while we waited for service and wanted to mention shuttle driver was very nice and accommodating. We appreciate friendliness.
8/17/2023
Jeffrey F. VERIFIED CUSTOMER
Always friendly group of people to deal with. Love the new option of buffing the headlights. So glad Nick told me about it.
8/16/2023
Michelle T. VERIFIED CUSTOMER
Nick is awesome! Thank you for the great work.
8/16/2023
Lawrence S. VERIFIED CUSTOMER
She managed to work me in even though I didn't have the appointment I thought I did. Bit of a mix-up perhap. But they got my car serviced!
8/16/2023
Deborah A. VERIFIED CUSTOMER
As always, I got great service at Wilson. Logan was right there to greet me and you all got me taken care of. As well, we’re moving back to Arkansas so I’ve appreciated everyone at Wilson!