I waited almost 20 minutes after driving in the garage for check-in. My advisor was apologetic, but it was still 20 minutes. The service itself, oil change and tire rotation, also took long. Last, my rear seat wasn’t secured properly over the Prius batteries. This was taken care of, but the car had to be returned to the service bays. More waiting.
8/16/2023
Mark E. VERIFIED CUSTOMER
Always great service at Wilson Toyota of Ames!
8/16/2023
Alan B. VERIFIED CUSTOMER
Employees were professional and courteous. Appointment was on time, sorry to see an oil change is over $100.
8/15/2023
Cheryl M. VERIFIED CUSTOMER
Too long . Too much money . Not coming back, you ough to have updated my Rav 4 2020 two times before. Now i updated it for 81.00 dollars. 256 for oil cabin filters update on navigationnarrived at 945 am got car gack at 4 ..r a lot of inconvenience..
You owe me.
8/15/2023
Naresh P. VERIFIED CUSTOMER
Thanks to Nick, I got in without and appointment
and he took care of that just great and did the
through inspection. I’m very happy with service
and courtesy received from Nick.
8/15/2023
Angela L. VERIFIED CUSTOMER
Great shuttle service!
8/15/2023
Randal J. VERIFIED CUSTOMER
Jenna was very pleasent and very very good at what she does
8/15/2023
Robert L. VERIFIED CUSTOMER
Great service!
8/15/2023
Rosemary J. VERIFIED CUSTOMER
You folks have always been super. I love my 13 year old Prius!
8/15/2023
Jon C. VERIFIED CUSTOMER
Very fast service today,the fastest it has ever been.lt usually takews 1 hour to 2 hours,today it took about 25 minutes.
8/15/2023
Paula A. VERIFIED CUSTOMER
Thank you!
8/15/2023
Steven S. VERIFIED CUSTOMER
Always great communication and service for our car.
8/15/2023
Lise M. VERIFIED CUSTOMER
He was very helpful and professional.
8/15/2023
Tracee C. VERIFIED CUSTOMER
I cannot thank the entire service team at Wilson for truly treating us as valued customers - even though we unfortunately did not make our vehicle purchase through the dealership. We needed a vehicle fairly quickly and this "unicorn" sadly showed up on another dealers lot. The issue we have been dealing with was found after the sale of the vehicle and Max has gone ABOVE AND BEYOND to help us navigate the unfortunate circumstance, as well as everyone else involved.
8/14/2023
Victoria G. VERIFIED CUSTOMER
Very courteous and efficient. Than you
8/13/2023
Diana M. VERIFIED CUSTOMER
Omg your business is on top! We love Wilson Toyota, your service department is the best. We have 2 Toyota Rav4 from Toyota never any problems. Thanks for the new Coffee shop machine. It's such a delight for a coffee while waiting. Thanks for your wonderful business! We love Toyota Rav4. RYAN Priemer is are wonderful sales guy. You have a wonderful guy. Thank you
Davemerideth and Diane Merideth of Johnston
8/13/2023
David T. VERIFIED CUSTOMER
I was told that my car would be serviced in 1 to 11/2 hours, but it took 3 hours before it was ready.
8/13/2023
Paul S. VERIFIED CUSTOMER
Trent was great to work with. Definitely made the whole experience a lot more enjoyable.
8/12/2023
Tara K. VERIFIED CUSTOMER
I don't need a contact. I just think it was quite a long wait to be over 2 hours for an oil change. There was no check in or warning that the wait would be that long, especially when I had scheduled an appointment. Also it is hard to read the breakdown for the prices I could not tell if they had given me the free tire rotation or not sincecI bought my tires through you.