I waited over 2 and half hours for tire rotation and windshield wipers. I only got the windshield wipers put on and i had to pay for.
8/12/2023
Keli T. VERIFIED CUSTOMER
Jenna is always very professional and explains options well.
8/11/2023
Lisa B. VERIFIED CUSTOMER
Chelsea was great.
8/11/2023
Brooke O. VERIFIED CUSTOMER
Logan was very kind and went above and beyond by teaching me how to install my cargo net.
8/11/2023
Timothy V. VERIFIED CUSTOMER
My service experience went smoothly.
8/11/2023
Tod D. VERIFIED CUSTOMER
Lately the wait has been longer.
8/11/2023
Randy M. VERIFIED CUSTOMER
Very happy w Jenna's attitude and knowledge.Very satisfied w work done.
8/11/2023
Dan J. VERIFIED CUSTOMER
We had an oil change/rotation scheduled for 10:45AM and were told to expect an hour to an hour and a half for the job. My wife didn’t leave until 1:00pm. Nearly 2 hours and 15 minutes after the appointment was scheduled. I spoke with Nick, who apologized and explained it was a busy day. I understand but it’s not our fault that the service bays were overbooked. We’ve done all of our service with Toyota of Ames since purchasing our Rav-4 and drive an hour from Belmond to get here because of the trust we have built over the years. Please tell me this is not what we should expect for a new normal. Call ****-****-xxxx if you wish to speak with me (Dan).
8/11/2023
Courtney C. VERIFIED CUSTOMER
Always so pleased with Wilson Toyota!
8/11/2023
Timothy L. VERIFIED CUSTOMER
Chelsea was kind and professional. I appreciate that she let me know that the wait time would be longer than usual.
8/11/2023
Stark M. VERIFIED CUSTOMER
Always great service!
8/11/2023
Berne K. VERIFIED CUSTOMER
Jenna was very nice and accommodating — if I had a criticism it would be that my visit lasted longer than I expected — about 2-1/2 hours. Might be because I got there 15 minutes early. Otherwise it was fine. I appreciate that coffee machine!
8/10/2023
Evelyn L. VERIFIED CUSTOMER
Friendly,shared information about my car with me.
8/10/2023
Beth R. VERIFIED CUSTOMER
Could diagnose the problem and took 2.5 hours. Nick was very informative though.
8/9/2023
Steven J. VERIFIED CUSTOMER
Grear service
Thabks!
8/9/2023
Michael A. VERIFIED CUSTOMER
It took 2 hours to complete an oil change that I had an appointment for.
8/9/2023
Kimberly B. VERIFIED CUSTOMER
Chelsea was a stellar professional and I couldn't have asked for a better experience with her.
However when I went to leave in my 4runner the hood wasn't latched... other than that it was a great experience.
8/9/2023
Garry B. VERIFIED CUSTOMER
Excellent service. Thank you.
8/9/2023
Daryl G. VERIFIED CUSTOMER
She was helpful and gave us all the pertinent information about the service to our vehicle.