Always goes smoothly when I drop off and pick up! Appreciated the courtesy van ride from my office to the dealership to pick it up when it was done. Saved me a headache!
7/21/2023
Carol S. VERIFIED CUSTOMER
Yes, job well done. Trent informed me of potential issues. I felt like I had some say in what was happening to my car. Greatly appreciated. Thank you!
7/21/2023
Nancy M. VERIFIED CUSTOMER
Makenna was excellent. Very personable and lots of attention to detail
7/21/2023
Carolyn B. VERIFIED CUSTOMER
Logan was very helpful and courteous
7/21/2023
Jordan G. VERIFIED CUSTOMER
I was initially quoted $300 for a new key and programming. Towed my car to the dealership to find out that it would cost $720. I ended up buying the key for $200 and had it programmed for $55. Quite an eye raising price difference considering it took less than 30 minutes to program and was told it would take 2-3 hours of labor.
7/21/2023
Benner Family. VERIFIED CUSTOMER
Fast and efficient.
7/20/2023
Kenneth P. VERIFIED CUSTOMER
Great sevice, friendly and informative.
7/20/2023
John B. VERIFIED CUSTOMER
Trenton Oleson is a superpurb employee that did a great job while I was there. He bent over backwards to make sure that I was satisfied, listening carefully to my knees, and never interrupting me and at the end he followed up and made sure that everything was working OK this is an employee that you need to keep at your organization.
7/20/2023
Steven W. VERIFIED CUSTOMER
Super duper fast service!
I was going to use the shuttle because my last two times in for service ended up being 2-2 1/2 hrs!
Kaley thought I would be done by 9am and she and the tech beat that by 30-35mins!!!
Well done, Kaley!
7/20/2023
Jaykob P. VERIFIED CUSTOMER
Kaley went out of her way to help me during the last service. The shuttle was no longer running and my husband is doing military training in Texas, so she came and picked me up after hours and drove me back to the shop to the truck. She was friendly, caring, and helpful. Exceptional care.
7/20/2023
David F. VERIFIED CUSTOMER
Thanks for the service!
7/20/2023
John E. VERIFIED CUSTOMER
Kaley is very knowledgeable on the vehicle. I was very comfortable after talking over the issue I discussed with Kaley. The Tech that explained all to me was quite thorough and I left very satisfied!!
7/20/2023
Jim S. VERIFIED CUSTOMER
I was pleasantly surprised today. It turns out one of the tail light wasn’t burned out as expected. This lowered the cost to me. I’m very impressed with Wilson’s integrity!
7/20/2023
Jeffrey W. VERIFIED CUSTOMER
Kaley is an absolute gift. I always felt she cared very deeply about the customer and wished she could do more to be helpful. That is a rare quality in my opinion. Because of her, I will always bring my vehicle to Wilson Toyota for service. Thank you Kaley, you are a true professional.
7/19/2023
Pam L. VERIFIED CUSTOMER
Chelsea was very friendly and helpful!
7/19/2023
Doug J. VERIFIED CUSTOMER
Your team is amazing, best experience I’ve had with a dealership. Thanks to Ward, Makenna and Jaime. All super helpful. I know they prioritized me to get me back on my cross country journey and it’s much appreciated! Truck ran great today. 2 days to Maine! Painful bill for a known Toyota issue/design flaw, but that’s not your issue.
Truly impressed with your team!
Doug
7/19/2023
Brian W. VERIFIED CUSTOMER
She and the dealership always do a great job when ever I show up. They have a great customer service. That’s why I quit going to the dealership here in Des Moines and travel the distance to see them.
7/19/2023
Richard W. VERIFIED CUSTOMER
She was courteous, thorough, and went the extra mile explaining things.
7/19/2023
Robert L. VERIFIED CUSTOMER
Will do
7/19/2023
William H. VERIFIED CUSTOMER
Timely and friendly. I hope to purchase my next Highlander with you