Thank you so much for fitting me in today! I had to deal with unexpected problems today and did not have an appointment. You did not send me away. You reassured me that you would have the car evaluated and would let me know today. Thanks again!
6/29/2023
KATHY B. VERIFIED CUSTOMER
I have always trusted Wilson with my 2007 Lexus --thank you for your service -- KATHY B
6/29/2023
Gayle B. VERIFIED CUSTOMER
Great communication and friendly.
6/29/2023
ROXANNE K. VERIFIED CUSTOMER
Efficient and courteous service!
Thank you!!!
6/29/2023
Jane P. VERIFIED CUSTOMER
Busy day in Wilson service but we were treated well with respect.
6/29/2023
David L. VERIFIED CUSTOMER
I thankyou for your continued great service. We have leased for about 15 years bringing a daughte into the leasing program. We plan to stay with Wilson for some time.
6/29/2023
Matthew L. VERIFIED CUSTOMER
Kaley is always great to work with. Very professional and kind.
6/29/2023
Bruce B. VERIFIED CUSTOMER
Kaley always goes above and beyond to make services a pleasant experience. She is a great asset to your team.
6/29/2023
ED M. VERIFIED CUSTOMER
BEST VISIT YET
MR ED M
6/28/2023
Craig R. VERIFIED CUSTOMER
I waited 105 minutes for an inspection and tire rotation.
All staff were courteous and helpful.
6/28/2023
Kathy S. VERIFIED CUSTOMER
It took far longer to service my car than expected. I asked for an approximate time when I arrived. The actual time was double estimated time & I had to cancel a doctors appointment. When I asked while it was being serviced, I couldn’t get an answer & no one cared. (I would be notified on my phone, which I was monitoring.)
Also, my car has been giving me warnings for 3 months that it needed to be serviced.Messages more urgent each month. Today when I arrived I was told that it really didn’t need to be serviced for 2 more months & would I like to come back then. . It’s an 80 mile round trip!!’ Genuine Personal service was definitely lacking. Computers can’t do everything!
6/28/2023
Nancy W. VERIFIED CUSTOMER
Excellent timely service
6/28/2023
LARRY W. VERIFIED CUSTOMER
I took my vehicle in to have the rear wiper fixed, and had I known that I was to be billed $80.95 to recommend replacing the arm I would not have taken the vehicle in to begin with. nothing was fixed just an assessment of what needed to be done and assessed $80.95 to tell me that. I feel ripped off. I won’t be back.
6/28/2023
BARBARA B. VERIFIED CUSTOMER
Trent left for lunch and his partner was to finish up with me. She had no idea about me bringing back a tire to be disposed. I checked my vehicle and of course it was still there. I had to go back in yo ask her to remove the tire.
6/28/2023
Cynthia J. VERIFIED CUSTOMER
I would like to have my rims cleaned.
Cynthia
6/28/2023
David K. VERIFIED CUSTOMER
Wait time to receive my car was 1 hour and 50 minutes after being checked in. This is way too long for an oil change and a tire rotation. My car should have been ready in one hour. And I did have an appointment.
6/28/2023
Prakash K. VERIFIED CUSTOMER
Mackenna was great in helping resolve the issue and ensured we are onnour way quickly.
6/28/2023
CYNTHIA G. VERIFIED CUSTOMER
The vehicle was serviced within the time frame that was quoted to me. Everything seemed to be in excellent condition, which was explained to me carefully.
6/27/2023
LARRY P. VERIFIED CUSTOMER
It was far too expensive. No oil change should cost over$100.
6/27/2023
KAREN K. VERIFIED CUSTOMER
The service people cannot seem to get my 2015 and 2016 prius straight.