Wilson Toyota of Ames Auto Repair Service

Disappointing first service visit for our 2025 Camry. Zero recognition of our decision to purchase our car in Ames, and receive service in Ames, an 80 mile round trip, since we live in West Des Moines. Sales experience was exceptional, and I expected the same from the service department. No information at all was provided about our first service visit, as to how long it would take, how and where to enter the service area and check in.No explanation of texting process to advise us of findings, as well as when the car was done. Was told it would be an hour and 15 minutes, was actually an hour and 35 minutes, when I had to ask if the car was done. Waited 35 minutes for shuttle to take us to lunch while the car was being serviced. In short, no one did or said anything to make us feel welcome, or explain the process on our very first visit from West Des Moines. We love our Camry, and our initial sales experience at Wilson Toyota. I was quite surprised that it was not the same in the service department. It is entirely possible I missed an explanatory email that may have been sent to me in advance of our service appointment. If so, I apologize and you may disregard this entire message. Thanks for listening. David C Collier, DDS ****-****-xxxx

Was on top of what’s going on

Service was friendly and efficent.

Love my car

Very Professional!!!

I was surprised they cleaned the windows. Job was completed in less than an hour.

Thank you for a great job like always. Yes send survey????

Everything was great!! Great service. The only problem was I needed a lightbulb replaced in the taillight. They said the light wasn’t out but after I left I checked it and it was still out.

Received zero updates during the process. Zero. Had to call For an update. Told we’d hear back in an hour. Two hours and had to call again. Completely unacceptable. Told they didn’t think it was under the warranty when you TOLD us to schedule because it was under warranty. The communication at this place is non existent. The excuse of it being busy isn’t acceptable.

I trust toyota. Have been a customer for many years!

Chelsea went above and beyond today with our service appointment. We came up with an unusual event today and Chelsea handled it with speed and research. GREAT JOB CHELSEA! I have found over the years of dealing with Wilson that you have hired people like Chelsea that keeps me coming back year after year.

It was really good to get the minor repairs and the check of the airbag on passenger side.

Job well done. Thanks!

I hope my antifreeze problem was solved, however, I’m not sure what caused it to flood my garage floor. Hope it doesn’t happen again.

I had great service...thank you sooo much!!!

Shorter wait time.

Could get appt quickly. Excellent and timely service. Everyone most cordial and friendly. I highly recommend Wilson. Have been to Wilson for many years and always satisfied.

Korie was polite, professional, educational, and did a terrific job coordinating service for my vehicle. Thank you Korie.

Very professional and polite people I had contact with.

Excellent service person - knowledgeable and friendly.