The service advisor listened everything that I requested. All my requests were made. The only thing that I would like to leave a not very positive comment is that, the exterior door driver handle was dirty with grease, same as the front windshield and the steering wheel.
6/27/2023
RICCARD J. VERIFIED CUSTOMER
Task was completed earlier than time estimated.
6/27/2023
MICHELLE B. VERIFIED CUSTOMER
At check in I was told service would take 60-90 minutes. At 2 hours I checked with the receptionist and told it would take another 10 minutes. At this point it was outside the garage. It took another 20 minutes till I had the service person to go over the service and I could pay my bill. Total 2 1/2 hours. I asked the service person (male, not McKenna) why it had taken so long. He shrugged his shoulders and said I don’t know. Totally unacceptable. I will think twice before using this dealership for service or purchase.
6/27/2023
STEVE P. VERIFIED CUSTOMER
Assumed that there would be an oil change as part of the free service.
6/27/2023
ANGIE K. VERIFIED CUSTOMER
Always a great experience!
6/27/2023
DOUG S. VERIFIED CUSTOMER
What can I say you all have a great team.Thanks
6/25/2023
Lewis T. VERIFIED CUSTOMER
The mechanic wasn’t able to put new rear breaks on my 07 Prius because he was busy. I got to the dealership at 11am how much time does it take to put rear breaks on? Y’all recommend new breaks when I was in for an oil change so I thought they could do it.
6/25/2023
Melinda M. VERIFIED CUSTOMER
Jenna was very helpful and explained everything to me! She was very compassionate and made me feel very comfortable!
6/25/2023
ELLS C. VERIFIED CUSTOMER
My car is well taken care of by Wilson Toyota in Ames and they are polite
and efficient as well. Thank you.
6/24/2023
Donald O. VERIFIED CUSTOMER
I appreciate the staff who serviced my vehicle and also those who provided support before and after the service was completed, everyone did a great job.
6/24/2023
DOUGLAS S. VERIFIED CUSTOMER
Is the best place to buy a car or truck because there’s no hassle as far as the service of your vehicles I give them 100% and with the money that Toyota makes I think you need to give every single person a raise or send them to Disney World thanks again for all your help and I will see you tomorrow morning with the other car
6/24/2023
James O. VERIFIED CUSTOMER
Thank you!
6/24/2023
KRISTI I. VERIFIED CUSTOMER
Excellent service today
6/24/2023
DOUG E. VERIFIED CUSTOMER
Excellent service as always!
6/24/2023
EVAN S. VERIFIED CUSTOMER
Took 2 hours for an oil change I had an appointment for. Took over an hour to even get my car on a lift to start the service. This time frame for just an oil change and inspection that was scheduled beforehand, is ridiculous. I am a former auto tech and it would have never taken me anywhere near 2 hours do get an oil change and inspection done on any car, especially if they made an appointment beforehand.
6/24/2023
STEVE M. VERIFIED CUSTOMER
Great service as always.
6/23/2023
KAYLIN C. VERIFIED CUSTOMER
I came in with the need for a new alternator and was quoted an alternator and new belt along with a diagnosis fee. I was looking for a cost to replace and ended up paying for a diagnosis fee only since declining the work due to the high cost. No upfrontness with service and the tech was not transparent. Very disappointed and will not be returning.
6/23/2023
SHELBY R. VERIFIED CUSTOMER
I was under the impression that the first 5 services were covered (oil change, tire rotation, and inspection) by Toyota Care. Each at 5K, 10K, 15K, 20K, and 25K. I was not prepared to have to pay for the oil change at the 25K service. It would have been nice to be explained to that the last one only included the tire rotation and inspection.
6/23/2023
JOANNE S. VERIFIED CUSTOMER
Would have liked to know the June services on sale ahead of time.
6/22/2023
DAWN S. VERIFIED CUSTOMER
I specifically asked that they not put the driver seat back any further as there is a car seat behind it. When I went to get in my vehicle upon completion of service, it was parked so close to the vehicle next to it I could hardly get my grandson in his car seat. And the driver seat was back so far it was smashed into the car seat. It doesn't take any more time to be considerate of your customers’ requests and their vehicles. He was very courteous and I was happy with the service other than the seat.