Thanks Kaley for your part in getting my car light repaired.
6/8/2023
BERNARD M. VERIFIED CUSTOMER
The courtesy, honesty, integrity along with performance is much appreciated.
6/8/2023
KAYLEA D. VERIFIED CUSTOMER
The basic service took 2 hours. I wouldn’t think when you schedule a service it should take that long. Also the service required message was still on when I got my vehicle back. The rep checking me in and out did help with that and fixed it quickly.
6/8/2023
TIMOTHY J. VERIFIED CUSTOMER
I’ve leased my last three cars and have never had to pay for any maintenance until today. I’m not sure why this time/car was different.
6/8/2023
DENNIS A. VERIFIED CUSTOMER
It took
1.5 hours to just rotate tires. I would have been longer except I found my car in the completed line outside. 1.5 hours to rotate tires seems excessive.
6/8/2023
THOMAS N. VERIFIED CUSTOMER
My recent experience was not as excellent as any of my previous service appointments at Wilson Toyota. In the past, my favorite service advisor, Kailey Exline, has been both professional and pleasant. It was obvious that on this day the service department was very busy, but I did not have adequate time to have my questions answered, and when I did have several questions, I was not dealt with in a patient manner. This experience was most unusual. In addition, it should not take 2 1/2 hours to have an oil change and inspection. Since Kailey went to lunch when my car was finished, Logan assisted me. He did an excellent job, and when I noticed that the service technician who worked on my car got dirt on the floor vinyl and left floor mat as well as dirt and oily residue on the passenger seat, Logan patiently cleaned it for me. Overall, not the type of experience that I expect from Wilson Toyota.
6/7/2023
KRISTA D. VERIFIED CUSTOMER
My van smelled really bad when I got it back. Smelled like oil. Front seat was pushed way up and not where I left it. Carpet was really dirty too. Door is fixed which is good, but the other door was never looked at. My van was there 4 days so not sure why there wasn’t time. Maybe fixing the one door took all 4 days? I had to call and see what the status was on Friday as I hadn’t heard any updates. When I found out the second door wasn’t even looked at yet I opted to take my van home for the weekend.
6/7/2023
ANN P. VERIFIED CUSTOMER
It was walk away n appointment but showed full attention and work done thoughtfully. Thank you.
6/7/2023
JAMES M. VERIFIED CUSTOMER
Thank you very much, your service department is totally the BEST !!!!
Thank You
6/7/2023
JERRY Z. VERIFIED CUSTOMER
Friendly and did exactly what was asked of her. No surprises.
6/7/2023
DUSTIN M. VERIFIED CUSTOMER
I made an appt weeks in advance and the wait time was 2 hrs and 40 min. I wasn't warned about a wait time when I arrived.
6/6/2023
FRANCES G. VERIFIED CUSTOMER
Customer service is good, good communication. I appreciated the detailed explanation from Diego and Nick, but 4 hours is too long to wait. I was under the illusion I had an 11.15am appointment. It was several hours before they even looked at my car. Because of this I cannot say I am completely satisfied.
6/6/2023
ALLISON G. VERIFIED CUSTOMER
I was there for 3 hours waiting for my oil change to be completed. After 2 hours, I went to the front desk to ask for an update and it was another hour after that. My rep is very kind but the overall service experience today was very poor.
6/6/2023
JAMES R. VERIFIED CUSTOMER
Thank you
6/6/2023
Tara K. VERIFIED CUSTOMER
Was done much quickly than expected. Excellent communication.
6/6/2023
EVERETT S. VERIFIED CUSTOMER
2 hours is too long for an oil change.
6/6/2023
JONATHAN E. VERIFIED CUSTOMER
After waiting two weeks to even get an Appointment. Had to wait 2 hours to get a tire rotation. Probably lying won't be back
6/6/2023
WYATT M. VERIFIED CUSTOMER
Car service was fine. But a 15-20 min fluid/filter check/tire rotation took 2 hr. So I got shuttle back to work no prob. But afterwards I waited 35 min to get picked up (supposed to be 10-15) and barely got back to Wilson Toyota before it closed. Got home an hour later than planned.
6/6/2023
NANCY C. VERIFIED CUSTOMER
Excellent service!
6/6/2023
CLARA H. VERIFIED CUSTOMER
I am so happy with the results of this maintenance appointment. The technicians were super helpful, start to finish, and very communicative. My car ride is so smooth and I will definitely be coming back and referring my friends to the shop. Thanks again!