Kaley is terrific to work with. I have a long history of great service from Wilson.
5/10/2023
MARY C. VERIFIED CUSTOMER
Good, friendly service.
5/10/2023
Isaiah V. VERIFIED CUSTOMER
Great service. Happy with the speed and quality. I appreciated the extra step of coming out to the vehicle to make sure the issue was resolved.
5/10/2023
STEVEN F. VERIFIED CUSTOMER
Ok
5/10/2023
SHILLAH K. VERIFIED CUSTOMER
I appreciate the service, thank you so much
5/10/2023
DON O. VERIFIED CUSTOMER
Kaley did a good job and was very professional
Thanks
5/10/2023
STEVEN H. VERIFIED CUSTOMER
When I arrived, I was told that I did not have an appointment. I had originally scheduled an appointment on 5/10 and called back within 1/2 hour of scheduling and stated I needed to cancel 5/10 appointment and rescheduled for 5/8/2023 at 1:30 pm. Apparently, scheduler did not make change in computer. Logan did allow me to keep appointment when I arrived at 1:15 pm after consulting with service staff. What I thought would be a 1 hour appointment turned into a 3 hour wait just to get my tires rotated.
5/9/2023
Lynne S. VERIFIED CUSTOMER
Logan was great. Answered questions and was great with his communication getting back to me. Excellent manager
5/9/2023
PAMELA V. VERIFIED CUSTOMER
Took a little longer than expected, but I understand issues with keeping employees since Covid. Everyone was very nice, and Logan found me and mentioned that they were running late before I even asked.
5/9/2023
JILL K. VERIFIED CUSTOMER
I always walk in with such hope when I have an appointment at Wilson Toyota. Unfortunately I always walk out extremely frustrated. There is no reason at all that rotating tires should take over 2 hours. Especially when there was an appointment made and the service department was fully aware I was waiting.
5/9/2023
SUSAN M. VERIFIED CUSTOMER
Wilson toyota is the only place to go for service and car shopping!
5/9/2023
TERRY B. VERIFIED CUSTOMER
They got the service work done on my car quicker than they had anticipated.
5/9/2023
CHARLES C. VERIFIED CUSTOMER
Did a great job. Thanks
5/9/2023
Donald S. VERIFIED CUSTOMER
Good job as always!
5/9/2023
LAUREN B. VERIFIED CUSTOMER
Great service!
5/9/2023
LINDA M. VERIFIED CUSTOMER
Kay was very professional and courteous. She kept me updated on the status of my car.
Howver, no one seems to have found a reason for the problems this last time my car malfunctioned. I have no confidence to drive it anywhere.
5/9/2023
JOHN B. VERIFIED CUSTOMER
This was a required oil change and it’s a leased car.
I was surprised to have to pay for the service. I thought this would a part of the leasing plan.
Carol
5/9/2023
LARRY R. VERIFIED CUSTOMER
None.
5/9/2023
GORDON S. VERIFIED CUSTOMER
Friendly, explained everything
5/8/2023
MERRY R. VERIFIED CUSTOMER
I will say that I didn’t especially feel valued upon arriving to drop my car off. No one greeted me while I waited beside my car, even to say… good morning, be with you just as soon as I am finished here. When it was my turn, the person came up and asked what was being done to my car. While I know this is confirmation… being a little proactive in reviewing the customers who will arriving.. so, that the conversation can be more like “Good Morning! We have you down for XandY to be completed today, is there anything else we can assist with?”
Correspondence following drop off was good and the rest of the experience also good.