Trent did a great job handling the process for the oil change, explaining the battery & license plate light issue, and along with Kylie, answered my questions about potential future maintenance needed.
4/27/2023
ALAN W. VERIFIED CUSTOMER
Glad to know McKenna is Dan Wolf’s daughter. I have known Dan since 1991. He has forgot more about cars than I will ever know.
4/27/2023
LINDA S. VERIFIED CUSTOMER
Thank you for filling me in on a very busy day. Everyone was unflagging in their courtesy. And Trent was especially so.
4/27/2023
VIC E. VERIFIED CUSTOMER
I feel that $150.00 to grease the drive shaft on my 2003 4Runner was not going to happen. I’m very unhappy with the quote and I will be taking my business to another business. I have been a Toyota customer since 1995 at the Ames Toyota dealership. Sorry I can’t or won’t afford to go to Wilson Toyota for service.
4/27/2023
DAVE C. VERIFIED CUSTOMER
I was satisfied with the service done but felt the wait was too long. I made an appointment for an oil change and tire rotation and was there over two hours. I assumed with an appointment the wait would be about an hour. They were obviously very busy and were doing the best they could but felt like the appointment didn’t matter.
4/27/2023
SANDRA A. VERIFIED CUSTOMER
8:15 appointment. Arrived at 8:00. Car entered the shop about 9:20. Work completed at 11:30. Told at checkin 2 hours. Service advisor took personal offense to comments about the long delay.
4/27/2023
HOWARD M. VERIFIED CUSTOMER
She was helpful. I really enjoy the Rav4
4/27/2023
ALLEN W. VERIFIED CUSTOMER
He did a very good job.
4/27/2023
JED R. VERIFIED CUSTOMER
Very polite and explained what was done to our car.
4/27/2023
Tamara S. VERIFIED CUSTOMER
Thanks
4/27/2023
Daryl D. VERIFIED CUSTOMER
Makenna and Dan wolf do an excellent job. Dan is the only reason we buy and service our vehicles at Wilson’s.
4/26/2023
KARI K. VERIFIED CUSTOMER
The last time I had our Lexus in for an oil change, it was a fiasco. It was so bad the service manager told me there was no charge for the service. This time I was expecting a better experience, however I was disappointed again. Of all the issues from the previous service, two remained. One was the length of time it took to do an oil change and rotate tires. The gentleman that checked me in said an hour to an hour and a half. Almost TWO hours later, I finally approached the young lady behind the desk to check on my car. It was done but no one had approached me. Second issue was the charge of filling my wiper fluids when I specifically told him at check in to NOT fill it since my husband just filled the night before. Sure enough, you tried to charge me for topping off the fluids. Luckily I caught it before I paid the bill. We are SERIOUSLY thinking to take our Lexus elsewhere to get an oil change because you just can’t seem to get it all together. And we have been customers of Wilson Service for many years!!!
4/26/2023
LAWRENCE C. VERIFIED CUSTOMER
Kaley has helped me the last few times I have brought my car in for service. She has provided excellent communication and support for my auto needs. Thank you.
4/25/2023
ASHLEA S. VERIFIED CUSTOMER
She is so cheerful. Just a delight. Wish there was “one of her” in EVERY customer service situation. The world might be a better place ;)
4/25/2023
SCOTT S. VERIFIED CUSTOMER
Kaley did a very professional job working with me on my service and follow-up visit to complete the job. Another good performance by Kaley and Wilson Toyota.
4/25/2023
Courtney D. VERIFIED CUSTOMER
Was told 45-60 minutes. Was there almost 2 hours. Was texted vehicle was ready and then had to wait an additional 15 mins for the keys to be given to me.
4/25/2023
HANG Y. VERIFIED CUSTOMER
Waiting time too long. Others are good.
4/25/2023
LINDA M. VERIFIED CUSTOMER
Trenton has always treated me with respect and his expertise of my auto.
4/25/2023
SAM L. VERIFIED CUSTOMER
Kaley went above and beyond to make sure my experience was pleasant
4/25/2023
JANET E. VERIFIED CUSTOMER
It took 2 1/2 hours for a scheduled oil change & lube.service. I hope it was just an off day at the shop. Service. Has been very good & fairly fast on previous service & maintinance on our highlander. We hope things go well at your shop,& we wish you the best
Jon & Jan edler