Please work on the scheduling with the person (Andy) who does the service work. I heard he was slammed on Friday. The appt I made back on Wednesday for Friday supposedly wasn't in the system. I was hoping I could just drop the car off and spend a couple of hours running errand then come back and pick it up. Andy was so busy, my wife's car wasn't going to be done until Saturday. Fortunately I could just switch cars with my son and go home to Jefferson. If not for my son Ben working at your shop I would have been very disappointed in the scheduling. Other than that, Thanks for the proffesional work on the remote start.
4/9/2023
TYSON H. VERIFIED CUSTOMER
Very quick and efficient service!
4/9/2023
Chad O. VERIFIED CUSTOMER
Kaley did a great job explaining what needed repair on my vehicle.
4/9/2023
MISSY J. VERIFIED CUSTOMER
I checked in on-time for my 8am appt. Makenna said my repair would be finished in a "couple of hours". After no updates, I finally called in at 1:50pm and was told it would be 1-2 hours for my service to be completed. I finally got a text update at 4:03pm. I came to Wilson Toyota from out of town because I have found the service far superior to the Grimes dealership. However, this time, I was really disappointed that what should have been completed in the morning took all day and that I did not receive any updates about a delay. I was under the impression that an 8:00 appointment meant that my service would be completed early in the day. I did not know that by leaving the premises, my service would be completed at YOUR convenience instead of at my scheduled time. As it turned out, I had no where to go by 2pm and had to return to Wilson Toyota and still had to sit there and wait 2 hours - what I was attempting to avoid in the first place.
4/8/2023
PAUL B. VERIFIED CUSTOMER
2.5 hours for an oil change is way too long with an appointment.
4/8/2023
RON C. VERIFIED CUSTOMER
I’ve used your service department several times and each visit is always the same. It takes way too long for the work being done. This last visit was simply a 15000 mile check with no oil change and it took 2 hours and 10 minutes. My service advisor was no where to be found for the last 45 minutes of my visit. My car was done in the lot for 15-20 minutes before another advisor helped me get it.
4/8/2023
CAROLYN M. VERIFIED CUSTOMER
Service was good but I did not expect it to take 2 hours to get my tires rotated. But I was satisfied. One other thing- why are all the service employees so loud. Everyone in the waiting room hears everything. Even if you are at one of the offices in the garage.
4/8/2023
CHRIS R. VERIFIED CUSTOMER
I was told my service would take 1.5 hours, so I chose to wait. It took 3 hours. No one checked in with me, and no one apologized. When I asked why it took so long at the end, I was only told something vague about lunch. My time is valuable to me, if not to your service team. I have mixed feelings about returning. I bought my car new from you almost ten years ago, and I have always had my car serviced by you. This is the first time I have left upset.
4/8/2023
Taylor S. VERIFIED CUSTOMER
Took almost 2 hours for an oil change and tire rotation when I had an appointment.
4/8/2023
CATHERINE B. VERIFIED CUSTOMER
She talked too fast. I went for a simple oil change and tire rotation & wainted 4 1/2 hours. Not acceptable!
4/8/2023
REESE D. VERIFIED CUSTOMER
Brenden was cordial and knowledgeable. He gave great customer service as well.
4/8/2023
MIKE F. VERIFIED CUSTOMER
I made an appointment for 1:45 pm and delivered my vehicle to the shop at that time for an oil change and tire rotation. It took 2 1/2 hours. I am satisfied with the quality of the work and the staff but, with respect, what’s the point of making a reservation for a fairly routine task that took most of the afternoon.
4/8/2023
Pamela H. VERIFIED CUSTOMER
Makenna was very friendly and helpful, the dealership is lucky to have a very friendly young lady like her,it makes the visit enjoyable when she will talk and carry on a conversation with a nice smile!!!, Five stars to Makenna!!
4/8/2023
DOUGLAS C. VERIFIED CUSTOMER
She took care of all aspects and explained every detail of the service most satisfactorily.
4/8/2023
STEVEN W. VERIFIED CUSTOMER
Kaley was great to work with and very nice!
4/8/2023
CHER M. VERIFIED CUSTOMER
I like how Trenton kept me informed thru text and wasn’t afraid to call with a clarifying question. Thank you!
4/7/2023
BETH S. VERIFIED CUSTOMER
Jenna reassured me , answering my questions.
4/7/2023
CHERYL H. VERIFIED CUSTOMER
CHERYL H
4/7/2023
CURTIS H. VERIFIED CUSTOMER
Brenden is awesome!
4/7/2023
ANNETTE P. VERIFIED CUSTOMER
They seem to forget the little things the last several services. Resetting the oil change light or mileage stickers.
These things matter especially when paying so much for a service that has been very good in past years.