Very professional and helpful. This was the first service on my new Tacoma and he did a great job going over what was to be done and reviewing the report.
3/31/2023
Bradley B. VERIFIED CUSTOMER
The young woman who helped me in service today was friendly, efficient, and eager to insure I had a good experience.
3/31/2023
Joe N. VERIFIED CUSTOMER
As the face of Wilson of Ames and Toyota, Haley Exline did an incredible job. She kept us informed, provided accurate assessment of our repair. Haley under promised and over performed. I believe she did everything in her power to give us the best service possible. She leaves me wondering what the training is like to produce such high caliber employees and how they are retained. Although being without our car for over a month exposed me to the excellent, excellent performance of the service department, the Toyota design left me wanting something better. Too big of repair, not highly attributable to miles, for a car less than four years old. Very disappointing to have a failure so big on a very well cared for vehicle. Our last nine cars have been Toyotas. I doubt our next one will be the same make.
3/30/2023
KEVIN M. VERIFIED CUSTOMER
The rattle has been remedied.
Thank you so much for getting this done.
Cheers!
3/30/2023
WILLIAM H. VERIFIED CUSTOMER
Excellent service!
3/30/2023
Neal R. VERIFIED CUSTOMER
Nice job. Very good communication.
3/30/2023
JANET P. VERIFIED CUSTOMER
He kept me informed and everything was good.
3/30/2023
PHONG T. VERIFIED CUSTOMER
I’m very happy. Service are friendly. Thanks for help.
3/30/2023
Robin E. VERIFIED CUSTOMER
The whole Wilson team is outstanding and deliver professional customer service.
3/30/2023
SARA D. VERIFIED CUSTOMER
Super nice and answered all my questions about vehicle maintenance! Thank you!
3/30/2023
ALMARVIN B. VERIFIED CUSTOMER
Amazing job Toyota Wilson! Thank you for a job well done!
3/30/2023
Lorna S. VERIFIED CUSTOMER
Nick was on top of what was happening with my vehicle and he suggested I check with my insurance company to see if the damage (critter chewed wires) was covered, and it was! I wouldn't have thought of that, so thank you.
3/29/2023
JEFF M. VERIFIED CUSTOMER
It's not Brendan's fault, but scheduling leaves a lot to be desired over the last 3 months or so. I was called by Wilson Toyota to schedule an appointment and when I showed up on time, I was told it would be a 3-hour wait. Yesterday my wife called to schedule maintenance, and was told it would take no more than an hour. I was there for an hour and 50 minutes. Something has changed in the scheduling and it's not acceptable.
3/29/2023
CINDY R. VERIFIED CUSTOMER
It took over 2 hours for this general service maintenance. Don't over schedule your technicians. Others in the lobby were also commenting on how long they had been waiting.
3/29/2023
SAMUEL W. VERIFIED CUSTOMER
As EVs become more prevalent, may I suggest that you think about servicing Teslas and other makes. Thanks. I truly appreciate your use of technology as applied to vehicle servicing. Thanks.
3/29/2023
KENNETH L. VERIFIED CUSTOMER
You need to adjust your scheduling of appointments. I waited two hours and 20 minutes today and did not appreciate that. The waiting room was full of people that were waiting two hours also. It seems are not allowing enough time between appointments which makes people wait way too long. I live out of town so I don’t have the option of dropping off my car and returning later. I preferred to have my car serviced at a Toyota dealership but with this long of a wait, I may look at getting it serviced by a mechanic in the town that I live in.
3/29/2023
JAMIE B. VERIFIED CUSTOMER
I always have a good service experience at Wilson Toyota. Thank you for your excellent work.
3/29/2023
JAMES C. VERIFIED CUSTOMER
It was a true pleasure working with Nick! Wilson Toyota is fortunate to have Nick as part of the Wilson Toyota team.
3/28/2023
TERESA K. VERIFIED CUSTOMER
The employee took extra time explaining the whole service process
3/28/2023
REGINA W. VERIFIED CUSTOMER
Nick did an excellent job. He finally got my records to reflect my 2021 RAV as I had a 2018 and it was still in the computer. He also got my hood adjusted which I greatly appreciate. Most attentive customer service I have had at Wilson. Excellent job Nick!