Kaley was very pleasant and tried hard to be professional and upbeat.
The wating room area was not a comfortable place to wait. The chair seats sunk down to where my elbows hit on the arms of the chair so that it was uncomfortable to try to use my phone. Moved to the orange circular "couch", but that was also quit uncomfortable. An hour plus on that and I had noticeably stiff joints the rest of the day. Had planned on bringing my laptop to work at the little laptop bar, but didn't, thinking the appointment wouldn't take more than a half hour. Just as well, as I would have shared the space with a heavy set guy. Too small of space to have done that comfortably.
3/23/2023
Prakash J. VERIFIED CUSTOMER
Best service
3/23/2023
Herb F. VERIFIED CUSTOMER
The service advisor was efficient and professional and I appreciated her suggestions and service.
3/23/2023
LADONNA C. VERIFIED CUSTOMER
Thank you for the help! Also Trent my first visit.
LaDonna
3/23/2023
ROXANNE P. VERIFIED CUSTOMER
Trenton Olson was wonderful. He was informative and very efficient and helped my experience be a pleasant one.
3/23/2023
JEFFREY H. VERIFIED CUSTOMER
Excellent service!!
3/23/2023
JAMES J. VERIFIED CUSTOMER
Much too log a wait.
3/22/2023
MARY F. VERIFIED CUSTOMER
I appreciated the customer service that Nick provided today. He gave me an estimated time for the service today.
3/22/2023
Suana W. VERIFIED CUSTOMER
I was overly pleased with my service from Ms. Wolf!!!kind, caring, very knowledgeable… this is why I wish I lived in Ames so I could come all the time! I miss the great service department!!! And she is a perfect example of why!!!! Tysm, McKenna!!!
3/22/2023
MARK L. VERIFIED CUSTOMER
Extremely satisfied with Nick! Took the time to explain many things!
3/22/2023
NANCY E. VERIFIED CUSTOMER
Very clean customer waiting area.
3/22/2023
JEFFREY C. VERIFIED CUSTOMER
MaKenna does an excellent job. She is very well versed and confident and has a great personality.
3/22/2023
JOHN S. VERIFIED CUSTOMER
Excellent service, as always, professional, friendly, and helpful.
3/22/2023
STEVEN O. VERIFIED CUSTOMER
I have trusted Wilson Toyota for almost 40 years. I am always taken care of...
3/22/2023
JUDITH S. VERIFIED CUSTOMER
The amount of time it took for the service was just the amount they said it would be.
3/22/2023
JEFFREY T. VERIFIED CUSTOMER
Thank You.
3/21/2023
MARY S. VERIFIED CUSTOMER
I had an appointment to have snow tires removed and regular tires put back on. It took a long time but being a Monday, the service department was very busy and full, so it was understandable. The service staff are always courteous and helpful.
3/21/2023
KYLE D. VERIFIED CUSTOMER
Apt time was at 11:15 and vehicle wasn’t done until 1:20. We’ve had to wait 2+ hours the past few times we have brought our vehicles in. Other than the wait times the service is fine.
3/21/2023
MARILYN S. VERIFIED CUSTOMER
Appointment at 11:00 am for oil change and tire rotation. 31/2 hrs later done. I have never had service like that.
3/21/2023
PETER K. VERIFIED CUSTOMER
The timeliness and amount of communication Between staff and customer while waiting could be improved.