Thank YOU. Service was timely scheduled, performed, and zappreciated.
Phyllis and Jim Athen
2/22/2023
KRISTI B. VERIFIED CUSTOMER
I was told there was over $4,200 worth of work that needed to be done on four various parts of the power steering which included the power steering pump something with a rubber gasket on it and the reservoir. Also and I was aware that my gasket needed to be replaced on my oil. I took my car then to the mechanic of a friend and there was nothing wrong with any of the power steering. The coolant reservoir needed to have a new caulking seal. It was just the coolant leaking down onto the power steering pump. The pump itself every part of it was fine. The cost was $1,100 not 4,200. I expected more from Wilson Toyota as this is where I purchased my car. Very disappointed!
2/22/2023
RONALD M. VERIFIED CUSTOMER
Well, I have to say how much I appreciate and respect the whole team at Wilson Toyota and I also want to thank Kaley Exline for her great customer service. She is so friendly and personable with her customers and I want to say how much I appreciate her. She keeps her customers updated on the progress of the vehicles being serviced and puts it into layman’s terms for me so that I can understand what is going on. So thank you Kaley and keep up your great work!
2/22/2023
JEFFREY S. VERIFIED CUSTOMER
She was awesome! And i was a goof when i couldnt find my keys and they were in my pocket. so i apologize to her for that! Wilson toyota always takes great care of me!
2/22/2023
JUDY R. VERIFIED CUSTOMER
I am very happy with Wilson Toyota they are very friendly and easy to talk to and they try very hard to solve any problem you have keep up the awesome work one happy customer Thank you for being honest it's hard to find people who are honest
2/22/2023
SARAH M. VERIFIED CUSTOMER
Makenna was great and things were wonderful until about 2 hours after I picked my car up. I picked it up and everything was great and I was meeting with friends for dinner. After the dinner, two hours after picking my car up, my check engine light came on. I understand mistakes happen and it’s okay but as someone that drives two hours everyday it’s a little concerning.
2/22/2023
LAUREN B. VERIFIED CUSTOMER
Only complaint is maintenance didn't change my oil change sticker inside my car. Seems like they always forget to do this.
2/22/2023
EDGAR M. VERIFIED CUSTOMER
Makenna was very professional and customer oriented! She does an awesome job!
2/22/2023
JODIE G. VERIFIED CUSTOMER
Great service!!
2/22/2023
JOSEPH A. VERIFIED CUSTOMER
I’m just completely happy with the whole experience today. I thought while I was up there today that I would try to get some new license plate frames and to my complete surprise there metal I couldn’t be happier Ryan P over in the new car department always texture of us couldn’t ask for a nicer guy. Every time I’ve been up there no matter who I deal with. It’s just outstanding service.
2/22/2023
HUBERT M. VERIFIED CUSTOMER
Everyone I met was doing a great job.
2/22/2023
Brenda G. VERIFIED CUSTOMER
Makenna was very polite, answered my questions and the service was quick. Great experience!
2/22/2023
JANE G. VERIFIED CUSTOMER
It was ridiculous to have to wait 2 hours for a maintenance check. It didn’t even include an oil change. Then I had to enquire if it was done when I saw it sitting outside. I drive 1 hour to get to Ames and 2 hours of waiting and an hour home. What a crazy waste of 2 hrs in Ames.
2/21/2023
JASON F. VERIFIED CUSTOMER
When I bought my Corolla I was told that the first 5 services would be free (5k, 10k, 15k, 20k, 25k) —- when I tried to schedule the 15k appt the service dept was so booked out that I was at 18k when it happened. At that point it was suggested to me that the visit should be the 20k appt to which I agreed but asked when will the next appt need to be? In 10,000 miles (for the 25k appt). When I checked in this morning (at 28k) I was told that since I was past the 25k mark the visit wouldn’t be included. So I not only didn’t get my 15k visit (at 18k) but now didn’t get my 25k visit (even though I scheduled it when it was suggested for me to do so). Also as much as I understand a busy schedule when I am there at 8am it shouldn’t be noon before I’m handed my keys back.
2/21/2023
JAMES P. VERIFIED CUSTOMER
Always done well.
2/21/2023
Christian M. VERIFIED CUSTOMER
Kaley was excellent, communicated timely, precisely outlined all
of issues to be addressed.
2/21/2023
John S. VERIFIED CUSTOMER
I feel some training needs done on remote services. Spent two hours in the shop and then spent three hours on the phone with toyota to get it fixed. Toyota care said work done at shop actually made issue worse. Wasted an entire day fixing something that the dealer should have known what to do.
2/21/2023
Phillip C. VERIFIED CUSTOMER
I haven't got the vehicle fixed yet. It has been several months of waiting and hopeful it will be done by May. Kaley has been wonderful at keeping us informed, and we don't blame her.
2/21/2023
PAUL H. VERIFIED CUSTOMER
15 minute appointments booked should allow for 5000 mile service to be done in less than 2 hours. A well managed dealership could do much better.
2/21/2023
JANE J. VERIFIED CUSTOMER
Nick was professional and friendly which I appreciate. He explained everything clearly. Glad he happened to be the one to help me.