Toyota Care should be explained better to your customers. Today they did an unnecessary oil change because I had Toyota Care. If I would have known I would have just paid for the service minus the oil change and saved that service for when necessary.
They did compensate me with a coupon for my next service, but I think if you explained this service to your customers you could save yourself and your customers time and hassle.
1/19/2023
CHARLES K. VERIFIED CUSTOMER
Took longer than expected. Could not spare time for 45 minutes for car wash. Also suggesting I should buy battery for $300+ when it doesn't need changing yet.
Crk
1/18/2023
KEVIN O. VERIFIED CUSTOMER
Kaley has helped me several times and I've always been happy with the service. I'd like to request her the next time I come in. Thank you.
1/18/2023
DENNIS M. VERIFIED CUSTOMER
Jeremy was very thorough
1/18/2023
Virgil S. VERIFIED CUSTOMER
Kaley Exline is just great and got me out of a big problem at the end of the day Monday. Kaley is someone wilson t should be proud to have on their team. Thank you Kaley, Dean Scheffert
1/18/2023
JIM C. VERIFIED CUSTOMER
Very helpful.
1/18/2023
Jillian H. VERIFIED CUSTOMER
Fast and friendly-great service!
1/18/2023
MARK G. VERIFIED CUSTOMER
Everyone was friendly and helpful.
1/18/2023
Thomas V. VERIFIED CUSTOMER
Kaley is the best. She took care of us when another dealership would not. Thanks a million!
1/18/2023
THOMAS L. VERIFIED CUSTOMER
Professional and fast.
1/18/2023
RENEE W. VERIFIED CUSTOMER
Thank you for your excellent service today, everyone was very friendly and respectful ????
1/18/2023
BERNADETTE S. VERIFIED CUSTOMER
Too expensive to change a headlight.
1/18/2023
KAYLA L. VERIFIED CUSTOMER
Jeremy was 100% friendly from the initial interaction, through the whole process. He communicated everything with me promptly, and made sure my 4runner was taken care of as if it were his own. I will ALWAYS use Wilson Toyota for my service needs!
1/18/2023
JENNIFER F. VERIFIED CUSTOMER
Tire got "fixed" on Friday. Brought it home and parked it in my garage until this morning--it's completely flat. Side note the valve cap was never put back on it.
1/17/2023
PAUL G. VERIFIED CUSTOMER
Great job!
1/17/2023
RANDY T. VERIFIED CUSTOMER
Always do a great job, Fast service.
1/17/2023
ANNELISE W. VERIFIED CUSTOMER
I drive from Des Moines just because I love the service I get here every time and today was no exception. Car things make me nervous, but she was so comforting and easy to talk to today!
1/17/2023
SHELBY R. VERIFIED CUSTOMER
Kaley was very friendly during my visit, as well as very professional. I was pleased by how quick I was in and out for my service as well. Kaley also described everything done while being serviced thoroughly at the end too.
1/17/2023
JOHN A. VERIFIED CUSTOMER
I understood that there would be no charge for the inspection of my concern hearing noise while driving. Cost $160 to find out some panels were loose and instead of just re attaching them I got a quote to put new panels on.
1/15/2023
LEANNIRIS D. VERIFIED CUSTOMER
I got told my car was going to be washed. When I picked it up, just the maintenance was done on it. Brenden did a great job, the reason for my un satisfaction wasn’t him. I hope next time I could get the wash as well, or if the wash I have to take it to someone else, I can get told that.