Toyota's MPIs are keeping my older cat on the road in excellent condition. Your dealership is head and shoulders above the rest. Thank you.
1/15/2023
KIM C. VERIFIED CUSTOMER
Kaley was extremely friendly and professional a pleasure to work with
1/15/2023
Mahdi D. VERIFIED CUSTOMER
Thanks Kaley!
1/14/2023
DONNA D. VERIFIED CUSTOMER
Kaley was great and made sure I only paid for services I really needed. Thanks for fixing my car
1/14/2023
CHRISTY G. VERIFIED CUSTOMER
Service department very friendly and professional. Got an appointmentsame day Icalled. Do a great and thorough job. My only complaint was that it took an hour and a half for inspection and tire rotation.
1/14/2023
Thomas Z. VERIFIED CUSTOMER
Thorough…. Always appreciate Ames Toyota….mechanics do great job. Thanks for taking care of our Toyota.
1/14/2023
MEREDITH D. VERIFIED CUSTOMER
Service docs say tires put to 38. Tires are at 34. How much confidence can I have that the other service items were actually done or if someone just checked the box?
1/14/2023
CINDY A. VERIFIED CUSTOMER
Pleasant to talk to and he listed to my problem. He talked slow so I could understand everything. High marks Jeremy. Thank you.
1/14/2023
Lisa R. VERIFIED CUSTOMER
Great customer service and interaction. Small town 1 on 1 feeling. Made me feel very confident. Kaylie was very knowledgeable and kept me informed thru the entire process.
1/14/2023
BRAD B. VERIFIED CUSTOMER
First the service advisor Kaley and the mechanic Diego were phenomenal, they communicated through the entire process and took time to explain everything! I would like to say thank you to both of them. My issue is with the management or the owner of the dealership. I was in to have some service work on my brand new truck and the mechanic was going to keep it overnight to make sure that he addressed all my issues, again thank you Diego you’re awesome. I was offered a loaner car which I would definitely need to get to work and back but as soon as they found out I had Allstate insurance, I was told they would not give me a car and asked if maybe my neighbor could pick me up????? Concerned I immediately called my insurance agent and she confirmed that I would be covered on any vehicle I was driving whether it be a rental or a loaner from a dealership. She did not have any information directly connected to this dealership. This is clearly a feud between an insurance company and the ownership/management of the dealership and does not Involve me. I expected better! If you have Allstate I would suggest going elsewhere to have your vehicle serviced.
1/14/2023
STEPHEN S. VERIFIED CUSTOMER
Thorough and professional service.
1/13/2023
MARCHELLE F. VERIFIED CUSTOMER
Jeremy was friendly, efficient and let me know I would be finished on a timely basis. I was finished with my tire rotation with in the time he promised
Definitely happy with the service
1/13/2023
JOHN D. VERIFIED CUSTOMER
I had an appt for a tire rotation. I expected it to take 30-45 minutes, so I stayed for it. It took 2 1/2 hours. I was given a comp. maitenance for my inconvenuence. That was appreciated but, as a result of the long service, I was 15 minutes late for an important meeting. That was not good. I question why even schedule an appt. when it is not honored.
1/13/2023
JULIE G. VERIFIED CUSTOMER
Brenden was the consummate professional. He was friendly, prompt and knowledgeable. He let me know he had to leave to pick up a car but he notified others to complete my service. I know he was very surprised to see me still sitting in the waiting area after he returned. Someone dropped the ball and he was sincerely sorry for the inconvenience. He apologized several times and said that he would not charge me. Brenden is a huge asset to the service dept. He should be the face of Wilson Toyota.
1/13/2023
CAPPI A. VERIFIED CUSTOMER
Because.
1/13/2023
William S. VERIFIED CUSTOMER
Kaley did a fine job with intake and then explaining clearly what was done with my car. Came away from the whole visit feeling it was a good experience. Good work, Wilson Toyota.
1/13/2023
STEVEN W. VERIFIED CUSTOMER
2 hrs to wait for a simple oil change is not acceptable !
Did not even have the tires rotated….
So….you must be over scheduling!
Bad for customers!