It took approximately 2 1/2 hours for an oil and that was with an appointment. Maybe you should have an express lane for oil changes or routine check ups.
12/14/2022
RICHARD W. VERIFIED CUSTOMER
Ok
12/14/2022
Ronda O. VERIFIED CUSTOMER
They always do a great job. But wanting to cleaning my battery cables for $34 was a little over the edge. I’m sure I could probably do that. But I appreciate the notification.
Wish you offered interior car cleaning at an extra cost, of course.
The gal answering the phone did a super job. I would have told her in person but she had gone to lunch by the time I checked out.
12/14/2022
JOAN W. VERIFIED CUSTOMER
My paperwork said they serviced a 2011 Prius when I brought in my 2016 Prius V. Plus the 3+ hour wait was a bit long - double what I was told to expect. Still, I was glad to get it done before an upcoming long drive.
12/14/2022
JIM C. VERIFIED CUSTOMER
Thanks!
12/14/2022
ALAN F. VERIFIED CUSTOMER
Kaley did an excellent job, and kept me informed thru the entire process. A very good representative of Wilson Toyota.
12/13/2022
DENNIS W. VERIFIED CUSTOMER
Service department was able to work my vehicle into their schedule even though I walked in without an appointment. Only suggestion would be to do a better job of keeping customers up to date on status of the work being done. I was informed via test when vehicle was ready for pickup, but no other update.
12/13/2022
BEVERLY B. VERIFIED CUSTOMER
I have no problem with the quality of service Brian did. But I thought it was unreasonable to have to wait over 3 hours for it to be completed when I had an appointment.
12/13/2022
GRACE H. VERIFIED CUSTOMER
Very kind and courteous. He took the time to explain how everything works
12/13/2022
EVELYN L. VERIFIED CUSTOMER
The service took 21/2 hours to complete but otherwise it was as great as it always is.
Thank you
12/13/2022
Hermes D. VERIFIED CUSTOMER
Thank you for correcting the issue quickly.
Much alleviated.
12/11/2022
AARON H. VERIFIED CUSTOMER
Everything was fast, courteous, and responsive.
12/11/2022
Natalie E. VERIFIED CUSTOMER
Kaley is always so helful and friendly. I appreciate the service that she provides-thank you! Happy holidays to Kaley and team.
12/11/2022
LADONNA C. VERIFIED CUSTOMER
None
12/11/2022
ELLIE P. VERIFIED CUSTOMER
Kaley continues to be the absolute best !
12/10/2022
DONALD S. VERIFIED CUSTOMER
Brian was great. Bit this is not Donald it’s Sharon. Please change your ownership records to Sharon. I don’t appreciate being called Donald. Thank you in advance for making this change.
Sharon
12/10/2022
JOHN D. VERIFIED CUSTOMER
Your have gotten too expensive to continue service with you in the future. There are just as good other options out there.
12/10/2022
DUA V. VERIFIED CUSTOMER
Brenden is great! Super kind and was willing to lend me the car loaner so I didn’t have to wait on site for my car to get its brake pads changed. Super considerate and great customer service. I was very grateful that he did that for me.
12/10/2022
PHILIP L. VERIFIED CUSTOMER
I was very impressed with Brian. He is an excellent representative of your service department.He is service minded and efficient. Service on my vehicle was fast and well done. I am very satisfied.