I made an appointment in advance. The weather was bad, yet I nearly made it on time. It was frustrating having to wait nearly 3 hours for an oil change and tire rotation. Also, it is frustrating to see the price of said oil change and tire rotation increase by nearly $20.
11/18/2022
CHERYL C. VERIFIED CUSTOMER
Jamie was very helpful. Explained everything thoroughly.
11/18/2022
REBECCA D. VERIFIED CUSTOMER
Great service, as always!
11/18/2022
RODNEY F. VERIFIED CUSTOMER
The text messages are a great way to keep me updated on my car's service status.
11/18/2022
Hila S. VERIFIED CUSTOMER
Nice and friendly person. He helped me with my questions!
11/18/2022
PAT V. VERIFIED CUSTOMER
Great job Thank you!
11/18/2022
ELIZABETH V. VERIFIED CUSTOMER
Told it’d be an hour to get an oil change, took over 2 hours
11/18/2022
TOM H. VERIFIED CUSTOMER
Jamie went above and beyond to help us. Awesome customer service!!
11/18/2022
BRENDA H. VERIFIED CUSTOMER
This is Doug Houser. I scheduled an appointment three weeks ago for an oil change and tire rotation because that was the first available time. It took three hours to get an oil change and tire rotation when I had a scheduled appointment. Very disappointing. Also, the waiting room was very cold.
11/17/2022
Todd C. VERIFIED CUSTOMER
She was great. Very nice and explained everything that was done very well.
11/17/2022
MARY P. VERIFIED CUSTOMER
Excellent service. One hour behind my appointment time. Will schedule earlier in the day next visit. Appreciated free oil change.
11/17/2022
JANET T. VERIFIED CUSTOMER
They serviced my car but I waited almost 2 and a half hours. Glad they found out that I needed a new battery.
11/17/2022
SOMCHAI A. VERIFIED CUSTOMER
I appreciated this follow-up survey.
And I believe in supporting good and
professional local mechanics.
11/17/2022
JESSICA S. VERIFIED CUSTOMER
Seriously! THE BEST customer service I’ve had in a long time. So nice, polite, great meet and greet. I was impressed with the customer service, did a great job going over my car report, and answered my questions really well.
11/17/2022
MATT M. VERIFIED CUSTOMER
Great job, very good customer relations and explained service that was performed in great detail.
11/17/2022
DAVID K. VERIFIED CUSTOMER
Wait time unacceptable
11/16/2022
JOSEPH M. VERIFIED CUSTOMER
Jeremy Mendoza was very professional and personable. He followed up on what concerned us, and got back to us in a timely fashion.
11/16/2022
Norman S. VERIFIED CUSTOMER
Brenden was very efficient knowledgeable and professional; excellent service advisor; by helpful in introducing service contracts; good objective presentation of possible advantages of purchasing a service contract which I did.