Wilson Toyota of Ames Auto Repair Service

Having to search for my car when I picked it up is not the quality of care you have exhibited in the past.

Ryan Smalley helped me find this one. If he is not available I would like to have someone who is not pushy. I anticipate it will probably not happen until 2026 with some news I recently received.

Good people and good service

May have an appraisal coming from our previous visit

Service was fine, but had to wait 2 1/2 hours for tire rotation and checkup on a vehicle with 2700 miles. Too many people waiting. Suggest you not schedule so many appointments that overlap. Otherwise let people know upfront of the expected wait time so alternative plans can be made.

Great people and the remote start is fantastic!

Thanks for a job well done! You saved my car from succumbing to the cold!

Won’t be back

Service completed. All questions answered promptly and to my satisfaction. And within the time suggested. Also met and conversed with a couple other waiting customers. All Wilson employees who I spoke with treated me with kindness and respect and were able to answer any questions quite sufficiently.

I didn’t expect a free headlights aiming. It was included in the service. Thank You!!!

I asked your service department 3 years ago to fix my glove compartment box after it stopped closing correctly when they checked the cabin filter. They never fixed it then not told me what the issue was. When I got into my vehicle yesterday after I was told everything was done, my glove compartment box wouldn't close at all. Additionally, my low tire light was still on (one of the items I asked them to correct on this visit). When I drive back into the service area because of these issues, I was told that one (or more) of my tires sensors must be out. Zach told me it may take several cycles (starting of the car?) for this light to come back on, so that may be why they didn't see it. Odd, since the light was on when I came in. Even more frustrating, he basically told me he couldn't verify I was telling the truth when I told him about the glove compartment box issue having been caused/happened when I asked about it 3 years ago. When I asked that they fix the issue that it appeared was cause by their service, he told me that they didn't know why it was happening as all patches, etc. were intact and working. I made the comment that they are the service area and are supposed to be able to find and fix issues - why else was I bringing my car into their service department?? He when had me wait again and this time he told me they find that if looked like the bottom "springs" of the glove compartment were worn down, causing the compartment to sag. Ok, that makes sense, why wasn't this found 3 years ago? Why did I have to argue with him to get an answer on what the cause of the problem was? I left upset and am still not happy about the lack of customer service this represented. Once on the drive home, I also found that they hadn't removed the previous sticker from my last oil change and they hadn't added a new one. It was easy to tell this since (for the first & only time) I had to get the oil changed at a different place last time. I've been a loyal Toyota customer for over 25 years, having bought many Camry vehicles before I purchased my Prius. This was very disappointing that I would be handed back my car with issues not being addressed or even mentioned. The glove compartment was especially problematic because that would have been a hazard if I hadn't noticed it and things started flying out of it when I was driving.

Good ???? job and nice to deal with.????

Zach did a great job as my service rep. He was professional, thoughtful, and helpful,

Thanks for fitting me in during a busy time. Everyone was so patient and helpful from the lady at the desk to the tech guys. The courtesy car guys really worked patiently with us. Updates were appreciated. Thanks!

Zach is super personable and professional

The electronic method of notification and questions worked well; and makes asking and answers questions easy remotely. I also appreciate the shuttle service .

Zach was very personable and prioritized good customer service.

It took 2 hours for them to do a 30-minute job. Why do customers have to make appointments then? Also, the guy who is supposed to assist a customer was going to give me someone else's vehicle!! It is probably the worse experience I have ever had at your service department. I used to highly recommend your service department but no more.

I had to wait nearly 15 minutes for my service tech to bring the paperwork for me to check out & pay. Otherwise I was satisfied with the service.

Zach was friendly and professional. The work was fine also but the time it took to do the work was too long. I feel that if you have an appointment, the work time should be shorter.