If we make an appt we should not be waiting more than 3 hours on our vehicle when no repairs were even done. Two other times this also happened where we waited more than 2 hours for just an oil change with an appt. should consistently be the case when appts are made
10/29/2022
TONIA T. VERIFIED CUSTOMER
Everyone was friendly and the service center was clean. Thank you for making me feel comfortable while I waited.
10/29/2022
NICOLETTE M. VERIFIED CUSTOMER
I was in and out in reasonable time for the routine check on my car. Brenden was courteous in dealing with my car and me.
10/29/2022
JUAN I. VERIFIED CUSTOMER
Brendan provided great service! I appreciate it!
10/29/2022
Samantha W. VERIFIED CUSTOMER
Good service experience, thank you!
10/29/2022
Patrick . VERIFIED CUSTOMER
Good people - good service.
10/29/2022
PAUL H. VERIFIED CUSTOMER
N/A
10/29/2022
Joey F. VERIFIED CUSTOMER
Very friendly staff
10/29/2022
KIMBERLY K. VERIFIED CUSTOMER
I am very grateful that you guys still have the option to bring your car in and wait!! And I was very impressed with your team especially McKenna.
10/28/2022
TONYA S. VERIFIED CUSTOMER
I don’t understand when I have an appt and all I got done was a tire rotation and inspection and it takes over two hours every time to get work done. I will try Toyota in Grimes next time
10/28/2022
SARAH D. VERIFIED CUSTOMER
Even though I had an appointment, I was waiting for over two hours for an oil change. I finally asked a second time, and a volunteer or somebody found my vehicle sitting outside finished, but no one completed the paperwork. Jeremy had gone to lunch. If I hadn’t asked, it would’ve been at least another half hour or more, I am sure. Another lady in the waiting room had been there for three hours! Not good.
10/28/2022
YINKA A. VERIFIED CUSTOMER
Perfect job
10/28/2022
CALVIN D. VERIFIED CUSTOMER
Staff were friendly and professional. Time taken for appointment could be shorter.
10/28/2022
LAWRENCE G. VERIFIED CUSTOMER
Quicker service. The service department was very busy that day, but it took 15 minutes before I was greeted and an hour and fifteen minutes for an oil change.
10/28/2022
CHERYL C. VERIFIED CUSTOMER
My only issues was the lady at the service counter.
I stood there for about 5 mins while she was typing and she knew I was there. So finally I asked if I could get my car and she just pointed the the garage and said someone can help you in there. I have never gone there before to get check out. It just really bothered me that she never looked up and asked if she could help me.
10/28/2022
Dominick E. VERIFIED CUSTOMER
We were very pleased with our experience today at this Toyota dealership.. Friendly helpful and caring. Service was excellent. Thank you
10/28/2022
SANDRA A. VERIFIED CUSTOMER
Very pleased with this service experience. Look forward to filling out the survey.
10/28/2022
TIM M. VERIFIED CUSTOMER
The experience today was great! Kaley went above and beyond when the technician hit a troubleshooting snag because of an auto body issue. She got a quick assessment from the body shop and relayed what they said so I could decide next steps. No pressure, just the facts. The troubleshooting also ended up with headlamp getting damaged and they installed a new one at no charge. So although not everything was able to get fixed today, I'm really happy with the communication and how each situation was handled. A really excellent service experience!
10/28/2022
TODD D. VERIFIED CUSTOMER
Brian was great!! He was helpful and went above and beyond. We had a great experience.