Everything went in a timely fashion….everyone courteous and professional.
10/13/2022
PAUL N. VERIFIED CUSTOMER
Just happy you could work in my repair due to my travel schedule. Very much appreciated. Thank you.
10/13/2022
STEVEN S. VERIFIED CUSTOMER
I would have liked to leave when the job was done rather than wait for your staffs lunch break to end . I was hungry as well. I don’t blame your employees it’s more of a process missing to handle schedules and coverage for everyone. I’m not dissatisfied they always do a great job and are customer service pros.
10/12/2022
DALE M. VERIFIED CUSTOMER
Very good job at answering my questions and keeping me informed.
10/12/2022
SUE W. VERIFIED CUSTOMER
It should not take an hour to rotate tires when I had an appointment.
10/12/2022
DIANE V. VERIFIED CUSTOMER
We did not have an appointment but Jeremy worked us in.
10/12/2022
TIMOTHY H. VERIFIED CUSTOMER
This was the first time it ever took over an hour and a half, to get tires rotated and inspection done. But it was also the busiest I've ever seen it. Other than that ever thing else was great..
10/11/2022
CATHERINE S. VERIFIED CUSTOMER
My only problem with my service is that even after making an appointment it takes 90 minutes for service, this seems excess.
10/11/2022
JANET W. VERIFIED CUSTOMER
My first time to bring my new car over,vwas very happy with the experience and quality of there work. Will be doing this next time, and there after.
10/11/2022
MARY M. VERIFIED CUSTOMER
I was told exactly what the wait tine would be.
10/11/2022
ZHITAO M. VERIFIED CUSTOMER
Kaley is great!
10/11/2022
HAN C. VERIFIED CUSTOMER
I am very disappointed in today service, came for simple oil change that make me wait almost 3 hours. If I have not say anything I guess they will tell me my vehicle is ready when they close. I know the dealer love to upsell recommending the service that we don't need, and Wilson Toyota always have the good reputation until today. Kaley my service advisor who try to scam me that my cabin air filter need to replace, when I just replace it before came in for the oil change so I know it is brand new, give me BS excuse say oh the tech took the wrong picture it is someone else filter REALLY? SMH. But anyway inside of my car was really dirty oil stain mark everywhere and my chair is dirty feel like someone step on it. Some kick mark outside of my car too. I guess they are just mad for not able to sell me their over price cabin air filter. I guess that is my last visit to Wilson Toyota, should just listen to my friend and visit local mechanical shop help out the local. Service now is just horrible bunch dishonest people, really miss my old service advisor Zach never try to charge for service that is not needed.
10/11/2022
ANN B. VERIFIED CUSTOMER
I would highly recommend Wilson Toyota of Ames Service Center!
10/11/2022
DEBORAH P. VERIFIED CUSTOMER
I was told my wait would be an hour and 40 minutes but it was actually 2 1/2 hours.
10/9/2022
KAREN W. VERIFIED CUSTOMER
Very good at explaining what was done and keeping me updated on what was going on
10/9/2022
LINDA R. VERIFIED CUSTOMER
Excellent service: I was provided info on what was going to be done and car was done in less time than anticipated.
10/9/2022
SHARON H. VERIFIED CUSTOMER
In for an oil change. Appt was at 2:45, I arrived at 2:37. Was told 1 1/2 - 2 hours. Received the text saying I was checked in. Then waited, and waited for any word. Returned after a 2 hour wait, questioned where the van was in process. No answer for quite a while. Finally, :45 before you closed, I was told they were just getting started on the van. 2 hours, 45 minutes after my appt. There should of been some communication in that long span of waiting. I was unable to stay :45 more so had to find a ride home, as the shuttle was no where to be found. I’m not saying it was any one persons fault, but I do believe if I have an appt, that time slot should be honored. If it’s too much for the crew working, then maybe don’t book so many appts. I had to return in the morning to pick up my van. Also, right at 6 o’clock, I received a text saying I needed new wipers & did I want that done. I replied yes. Yet, when I picked the van up, the wipers had not been changed. I love this company and the people there, but was sure taken back by the service I received yesterday.
10/9/2022
JOHN L. VERIFIED CUSTOMER
Thanks for getting my truck without an appointment to fix a tire with a nail in. It was also due for service and they were able to service it while it was there. Thank you
10/8/2022
NATHAN C. VERIFIED CUSTOMER
Excellent service as always! The new text message updates are a nice feature for the times I don’t stick around at the dealership.
10/8/2022
FRED S. VERIFIED CUSTOMER
I seem to learn something new. Today I learned that you vacuum the car, something that I never had done before. After I had been a customer for maybe a year or so, I learned you provided car wash service if I asked, no one had ever told me before I just happen to mention it by chance comparing it to the Toyota in Granger.
I was sent an estimate of my bill while I was waiting, new service? I had an oil change and oil rotatation. The estimate was for about $110. I did have to remind my advisor that I purchased my tires from you so there shouldn’t be a charge for the tire rotation. He apologized an removed that charge. No one is perfect. I do appreciate the new information about vacuuming my car that he did, a service no one ever gave me before at Wilson. I don’t understand why but I have it now. Thanks.