Highest quality work and customer service. Keep up the good work.
10/8/2022
COURTNEY A. VERIFIED CUSTOMER
Kaley is a great combination of friendly/approachable and professional. She listened to me and I felt like my car was taken good care of. I also watched her maintain professionalism and a friendly demeanor with frustrated customers, and she listened to their wishes. 10/10 would recommend her service!
10/8/2022
MICHAEL D. VERIFIED CUSTOMER
Took 2 hours and 15 minutes to change my oil. When I finally checked with her 1 hr and 50 minutes in, she went and checked. She came back and said they were just starting. She did not keep me informed throughout the who process. Talked with Dan and gave him feedback from last 3 visits and how it hasn’t got better. He listened to me and took care of my bad service today
10/8/2022
Pat S. VERIFIED CUSTOMER
Kaley was delightful to work with today.
10/8/2022
Mike T. VERIFIED CUSTOMER
We have had nothing but issues with Wilson Toyota and will never come back. First we had an issue with sales a few years back. We were ready to buy a brand new Highlander. We were treated like we didn’t have the money and the salesman acted like we were wasting his time. We went straight to Toyota of Des Moines and bought it there. Then we brought our Sienna in for an oil change. My wife specifically told them she had to leave by 12:45 and if that was going to be a problem she would reschedule. She didn’t get her van back by 12:45 like she was promised. She said there were several cars waiting for service when she arrived which means Wilson doesn’t know how to manage their schedule very well. We are done with Wilson Toyota and will never be going back.
10/8/2022
VAL S. VERIFIED CUSTOMER
We had not expected the great details in the paperwork of the inspection.
Glad they could also look orver the entire car.
Jaimie told us exactly what they would be doing.
Answered our questions easily.
10/7/2022
JENNIFER S. VERIFIED CUSTOMER
Service takes so long that it's frustrating & difficult to find a time to have it serviced.
10/7/2022
David K. VERIFIED CUSTOMER
PLEASE have the tech NOT turn off the auto lights setting. I'm getting old and I don't remember to turn the lights back to auto and end up driving without the lights on until someone flashes me.
Otherwise very good experience.
10/7/2022
DENNIS A. VERIFIED CUSTOMER
I thought 90 minutes for a tire rotation & check list was a bit much.
Overall, everything was fine.
10/7/2022
ANDRESSA F. VERIFIED CUSTOMER
Jeremy was very nice to work with, and very patient with my (probably silly) questions about basic car maintenance lol. Thanks for all your help!!
10/7/2022
Robert W. VERIFIED CUSTOMER
We are very happy to have the problem with our car resolved! Makenna was extremely helpful and explained what was happening with our car and how it would be repaired. We will definitely recommend Wilson Toyota Ames! Thank you,
Shirley Wilson
10/7/2022
DAN B. VERIFIED CUSTOMER
Brenden was very friendly and kept me up to date on the status of my vehicle. Very good service advisor.
10/7/2022
Damon A. VERIFIED CUSTOMER
After picking up my car after receiving a new blower motor for the cabin I noticed on my way home to Urbandale that blower isn’t functioning.
10/7/2022
GERALD K. VERIFIED CUSTOMER
Great job, thanks
10/7/2022
RICHARD N. VERIFIED CUSTOMER
Brian accommodated our needs and the car wheels sound sk much better
10/6/2022
BEVERLY Y. VERIFIED CUSTOMER
Ok
10/6/2022
GLORIA J. VERIFIED CUSTOMER
Brian is awesome!
10/6/2022
VAL J. VERIFIED CUSTOMER
It's nice to treated as more then just a customer
10/6/2022
JULIE S. VERIFIED CUSTOMER
Very friendly & professional! Check-in & check-out was quick & easy!