IMT Insurance was supposed to get an estimate of cost before doing the work. After my windshield was recalibrated, Brian said I had to pay for the work and turn it in myself to IMT. In talking to IMT, they said they never got the estimate request from Wilson. So now I don't what I will get reimbursed by IMT. Communications was poor for preparing for this visit.
10/5/2022
SUE B. VERIFIED CUSTOMER
She was again very professional. Thank you for honoring your previous estimate. Work well done!
10/5/2022
DAVID K. VERIFIED CUSTOMER
Extremely courteous and very professional.
10/5/2022
GINGER B. VERIFIED CUSTOMER
EVERYONE @ WILSON TOYOTA DELIVERS??????
10/5/2022
COURTNEY C. VERIFIED CUSTOMER
I feel very blessed for Wilson Toyota to be my local Toyota dealership!
10/5/2022
Craig N. VERIFIED CUSTOMER
I appreciated Kaley and Wilson Toyota taking good care of my son’s vehicle while he is away from home attending school in Ames. We were very pleased with the prompt, same-day service.
10/5/2022
Randy J. VERIFIED CUSTOMER
Great people
10/5/2022
Sarah P. VERIFIED CUSTOMER
I appreciated the amount of communication.
10/5/2022
KIM M. VERIFIED CUSTOMER
Very thorough
10/5/2022
BRENT B. VERIFIED CUSTOMER
I have brought my vehicle to your dealership several times for service, each time taking an excessive amount of time to complete. Yesterday was no different. I made an appointment to bring my car in for a check engine light and other minor items. I approached the service rep after the car sat in the service parking lot for over two hours before it was evaluated for repairs. After 3 1/2 hours, I was told I merely had a defective gas cap and the other repairs were not addressed.
10/4/2022
VAN T. VERIFIED CUSTOMER
Prompt and accommodating.
10/4/2022
SANDY T. VERIFIED CUSTOMER
Easy scheduling, quick service.
10/4/2022
HELEN F. VERIFIED CUSTOMER
Jamie never mentioned anything about text messages. I waited 35 minutes after the text message was sent thinking the text message meant my van was done and no Jamie to explain that I was to answer the message to finish up on my van. If you are going to work thru text message you need to explain it to the customers first. Because of this I was not able to finish my shopping so now I have to make another 25 mile trip to Ames because I was not informed as to how your new system works.
10/4/2022
RICHARD H. VERIFIED CUSTOMER
I specifically told the service department what part I needed tightened on my tailgate because it rattled. I picked my truck up and that part was not tightened at all. Other than that the service was speedy. Just disappointed I have to tighten the top trim piece on my brand new truck myself. Also asked that my bed bolts be checked. Was not stated that they were checked. This was all relayed at check in. Not to mechanic I’m sure.
10/4/2022
DENIS B. VERIFIED CUSTOMER
Love my Highlander, new brakes, new struts, good to go for lots more miles.
10/4/2022
SARAH C. VERIFIED CUSTOMER
Excellent communication and service. Thanh’s very much!
10/4/2022
LISA R. VERIFIED CUSTOMER
Jaime was very helpful and solved the problem of long range vehicle pick up quickly and without a fuss. She has an optimistic’can do’ attitude. She was also honest about constraints and advised best course of action that worked for us both.
10/4/2022
Abnan B. VERIFIED CUSTOMER
Good job
10/2/2022
ABHISHEK S. VERIFIED CUSTOMER
Kaley was very professional, courteous and kept us updated on the tentative time it shall take for service to be done. We would definately recommend Wilson toyota to the folks we know.
10/2/2022
BRUNDABAN P. VERIFIED CUSTOMER
I left my car for an oil change on Thursday morning at 9:00 am. I was not informed when the car was ready to be picked up although she had mentioned that she would do so. I waited until Friday evening for a message and then called the service department. They said that it was ready. So, I went and picked it up on Friday evening. I have had very good experience so far. The service department does a thorough check up of my car.