I was at Wilson for 2 hours and 15 mins for a oil change and tire rotation. I had an appt. After almost 2 hours I asked a service person if they had an idea of how long it would be( not the person I checked in with.. he was at lunch). She said that they had texted me about some wiper blades. When I said I didn’t get any ( I told them I was waiting inside), she said maybe it went to your husband number. I received an email about 10 mins later. When I made the appt, it is my number that gets the texts, so I don’t know who or if someone was contacted. This was much too long for that service and someone should have informed me instead of me asking
7/27/2022
Cynthia M. VERIFIED CUSTOMER
Normally I’ve experienced good service from good people.
7/27/2022
LISA P. VERIFIED CUSTOMER
Length of time it took was excessive for the work done. 2 hours.Was told my oil cap was missing and I would need to buy a new one and then told it was ordered and I would be called to come back and have it put on, no charge. So am unclear if was lost there or if I need to worry someone took it somewhere else as I know it was there a couple of weeks ago. I did not have a bad experience the last time I was there so was surprised with my experience this time.
7/27/2022
BRUCE H. VERIFIED CUSTOMER
Jamie was very gracious and polite. Very much appreciated! Thank you.
7/27/2022
GARY S. VERIFIED CUSTOMER
Awesome dealership, awesome customer service, and awesome vehicles. Nothing else to even consider.
7/27/2022
MARION S. VERIFIED CUSTOMER
The service was too slow for an oili change you must need more help)
7/26/2022
Michele H. VERIFIED CUSTOMER
My only complaint would be the wait time! 2 hours & 20 minutes! Otherwise Jamie was awesome! Very friendly & informative. Thanks!
7/26/2022
TIMOTHY J. VERIFIED CUSTOMER
Took over 90 minutes for a 7 am oil change and rotation.
7/26/2022
Katherine H. VERIFIED CUSTOMER
Jamie has amazing customer service and communication. We are always grateful when it’s him who is checking us in!
7/26/2022
Phyllis M. VERIFIED CUSTOMER
He was really polite and asked me if I enjoyed my vehicle. Then asked me if there was anything else he could do for me.
7/26/2022
MARY B. VERIFIED CUSTOMER
Jeremy did a great job. He is very polite.
7/24/2022
SAM B. VERIFIED CUSTOMER
Thank you for the care you and the team at Wilson Toyota extended to me today. I feel safe and ready to travel halfway across the country.
Best,
Sam
7/24/2022
WILLIAM W. VERIFIED CUSTOMER
Great place
7/24/2022
STEVE C. VERIFIED CUSTOMER
Can you wash after service?
7/24/2022
Robert W. VERIFIED CUSTOMER
A bit of a wait--no problem just caught up on some reading!
7/23/2022
EVAN D. VERIFIED CUSTOMER
She was great! And eager to ensure my experience was flawless. She’s great!
7/23/2022
BARRY E. VERIFIED CUSTOMER
I know you guys do great work but the experience today was not very satisfactory. I know there was frustration because it took 2 hrs to do oil change and tire rotation. Maybe that’s normal and i was glad that technician explained we might need new break pads in the future. But after 2 hrs, my wife left and the car was making horrible sounds. I was thankful your team brought the car back in and checked. I guess they didn’t find anything. My wife also pointed out that when you rotate our tires, they don’t update tps censors to read to the new tire position they are in. We are not upset. We have had great experiences with Wilson over the years. You are not losing our business. This was just one time where we didn’t feel very satisfied. No need to contact me back. Thank you for being a great Christian-based company.
7/23/2022
Candace L. VERIFIED CUSTOMER
Great service as always!!! Friendly staff!
7/22/2022
STEPHEN P. VERIFIED CUSTOMER
I was unexpectedly delayed for my appointment, and everyone at Wilson was very understanding. They got me covered and delivered the excellent service I expected. Many thanks!
7/22/2022
JOAN S. VERIFIED CUSTOMER
Jeremy was professional and accommodated the needs of my vehicle swiftly and efficiently. Getting that done made my day!