Even though I didn’t have an appointment Logan made sure I got what I needed. I had no problem. Thanks again Logan for going out of your way for me and my granddaughter. You have a great Thanksgiving always be thankful. Thanks again.
11/27/2024
Mary A. VERIFIED CUSTOMER
Logan gave me outstanding assistance with my first service on our new Crown. Much appreciated!
11/27/2024
Danna C. VERIFIED CUSTOMER
Korie, was very helpful and easy to work with!
11/27/2024
Kathy K. VERIFIED CUSTOMER
Everyone was friendly, had genuine smiles! Answered my questions - so helpful!
11/27/2024
Scott M. VERIFIED CUSTOMER
Thanks for fixing up our vehicle. Great job Chelsea.
11/27/2024
Richard B. VERIFIED CUSTOMER
Jaime ? was awfully helpful too! Helped me with system control setup.
11/27/2024
Laure J. VERIFIED CUSTOMER
Thank you!
11/27/2024
Jean F. VERIFIED CUSTOMER
We did not expect it to take 4 hours. When we arrived, the young men said things were moving right along… I had knee replacement surgery recently, and sitting with my leg down for that period of time was uncomfortable and my leg was swelled up.
11/26/2024
Robert B. VERIFIED CUSTOMER
We had 11:15 appointment for the requested oil change as requested online.
It took two hours for that process. Future oil changes will be done here in Ankeny instead of driving for 30 minutes to wait 2 hours.
11/26/2024
Lois M. VERIFIED CUSTOMER
The way i was treated and the work that was done was beyond my expectations. Thank you.
11/26/2024
Allen M. VERIFIED CUSTOMER
A multipoint inspection and tire rotation should not take nearly 2.5 hours. I would suggest appointments on the hour and not the half hour if such a simple service of inspection and tire rotation can’t be done in an hour. This has happened before to me and to my daughter. Its just poor customer service.
11/26/2024
Suzette G. VERIFIED CUSTOMER
I asked that my vehicle not be washed and it was anyway - it was clean already and your car wash just makes a mess of it. And then there were smudges of grease on the driver door. I take great pride in keeping my vehicle clean inside and out and it really upsets me to have you make a mess of it.
11/26/2024
Ming-Chang C. VERIFIED CUSTOMER
Very satisfied. Thanks for your help.
11/24/2024
Angela B. VERIFIED CUSTOMER
Great service and friendly, attentive staff!!
11/24/2024
Lu Anne. VERIFIED CUSTOMER
I always appreciate the entire team for their courteous and honest service when I come in. The ladies at the checkout are always friendly too.
11/23/2024
Michael K. VERIFIED CUSTOMER
We came from 2 hours away for a 5,000 mile Toyota care service, which amounted to be a simple tire rotation. We scheduled this 2 weeks in advance, to ensure an efficient experience, so we could take advantage of the trip and do some holiday shopping. However, this supposed “quick” service (comment from the service advisor) ended up taking nearly 2 hours to complete. And in that time, the waiting area was so small I had to stand the entire time. I would rate the experience as poor, but it’s downright the worst experience I’ve had at any Toyota dealership for the 20 years I’ve been get services from various Toyota dealerships. I’d be happy to have a conversation further, if someone would like additional feedback.
11/23/2024
Tara M. VERIFIED CUSTOMER
She was very good and kind.
11/23/2024
Jonathan G. VERIFIED CUSTOMER
Thank you for ur service on my car and I had my car for a long time already and going to keep it still. Toyota is the best way to go .