Logan had excellent customer care and solved our issue beyond our satisfaction.
11/12/2024
Bevan S. VERIFIED CUSTOMER
Erik was great- followed up with a question after I left to ensure expectations were right- great service and will be back -
11/12/2024
Byron B. VERIFIED CUSTOMER
I am overall pleased with the changes you have implemented in the past few years. I stopped coming to the dealership for service years ago because it seemed that I was being charged to meet quotas, as well as having been charged $700 to fix a radiator leak that I later found out was part of a recall. I was pleasantly surprised with how you have overhauled your service department and your practices. My trust has lbeen restored and the process is easy. I did NOT like the practice of charging 3% on credit cards. That's just a cash grab that threatens to undermine the trust you have rebuilt. That's bad customer policy, especially in these difficult times, where you know that the majority of customers will be using credit cards.
11/10/2024
Michael O. VERIFIED CUSTOMER
Erik was great! A real asset to your organization.
11/10/2024
James W. VERIFIED CUSTOMER
He took great care of my vehicle.
11/10/2024
Peggy W. VERIFIED CUSTOMER
When I made the appt there were a couple issues I was having and asked them to check them and they didn't do so, or didn't State anything to me me about the findings and after a 2hr wait I needed to get back to work so I just didn't say anything and figured I'd try again at next visit.
11/9/2024
Jeffrey S. VERIFIED CUSTOMER
Erik was awesome! While i was obviously bummed to have a big bill for brakes and stuff, he was super nice and did everything he could to help me! I was really thankful to have a courtesy vehicle to take to work too!
11/9/2024
Marci K. VERIFIED CUSTOMER
Erik helped answer all my questions and gave an honest assessment of what needed done when a nail was found in my tire. I appreciated the effort he put in to make sure I got what needed done on my car!
11/9/2024
Jane J. VERIFIED CUSTOMER
I was treated courteously upon my arrival. I had a question about the tire light going on occasionally, but the tires were fine. It apparently was weather-related, since it is starting to get cold.
I also appreciated that there was no charge for the service this first check, after my purchasing the vehicle.
11/9/2024
Janet T. VERIFIED CUSTOMER
My service was done quickly and was notified when it was completed. I appreciate the work that was done.
11/8/2024
Bryan L. VERIFIED CUSTOMER
Zach was exceptionally helpful, courteous, and informative
Thank you!
11/8/2024
Gertrude D. VERIFIED CUSTOMER
Partly my fault : would have liked a
printout of everything that was done. All I have is the receipt for
payment.
11/8/2024
Laura P. VERIFIED CUSTOMER
Our experience was unusual for your facility. When checking in we determined only tire rotation was needed in this visit. I wasn’t asked to sign anything to verify what service would be provided. After 2 hours I looked out the window and our Highlander was sitting in the parking lot. They had trouble finding our documentation, oil change and tire rotation was done. We weren’t given the normal vehicle check sheet for tires, brakes, fluids etc. We weren’t charged for oil change. The ladies at the front desk were very helpful.
I had received the walk around text and a text showing an X where my signature was supposed to be.
It wasn’t typical of the service we normally receive.
11/8/2024
Leslie O. VERIFIED CUSTOMER
Thanks for all the updates, Korie!
11/8/2024
Pete B. VERIFIED CUSTOMER
Very professional, forthright and clear. I don't trust my car to anyone other than.Wilson's.
11/8/2024
Kimberly M. VERIFIED CUSTOMER
Very easy to talk to
11/8/2024
Rachel H. VERIFIED CUSTOMER
Did a great job. Will definetly be back for my next oil change.
11/8/2024
C J. VERIFIED CUSTOMER
Quick and easy service.
11/8/2024
Jimmie M. VERIFIED CUSTOMER
A fee for the use of a credit card in paying a bill is objectionable, particularly when I did not know about it until I received my invoice.
11/7/2024
Roger K. VERIFIED CUSTOMER
Erik was very thorough in his explanation of the assessment and service needed, professional, and conscientious of my time.